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spiderman1234

macrumors newbie
Original poster
Sep 24, 2019
2
0
My uncle ipad keeps locking when it says swipe screen. What I mean by this is he can't swipe it. I tried holding power and volume to restart it and it didn't work. I could do a factory reset but he would lose his email and he does not known password. I am wondering also if you can back up your email to the apple cloud? That way I could do a factory reset and get his email back.
 
My uncle ipad keeps locking when it says swipe screen. What I mean by this is he can't swipe it. I tried holding power and volume to restart it and it didn't work. I could do a factory reset but he would lose his email and he does not known password. I am wondering also if you can back up your email to the apple cloud? That way I could do a factory reset and get his email back.
The touchscreen might be faulty. Contact Apple support for further assistance regarding the touchscreen issues.
 
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