My university wireless isn't compatible, here is the chat log with a campus rep!

Discussion in 'iPhone Tips, Help and Troubleshooting' started by siriusmuzik, Dec 12, 2007.

  1. siriusmuzik macrumors newbie

    Dec 12, 2007
    [Ben] Hello, how may I help you?

    [hpha ] Hi can you tell me when internet access to the University network will be available for the iPhone?

    [Ben] Are you referring to getting the iPhone working on UI-Wireless?

    [hpha ] yes

    [Ben] Alright, that issue is actually in the Apple firmware that resides on the iPhone. We have a feature request in to Apple

    [hpha ] can you further explain?

    [Ben] Unfortunately, they aren't very good at giving us any time estimates

    [hpha ] so it just needs to be updated on iPhones software?

    [Ben] Sure, basically, the iPhone's system software is unable to support the advanced 802.11x wireless security that we use on campus

    [Ben] Apple has taken our feature request to have this support built-in to the iPhone, but we haven't heard anything yet as to whether or not they have implemented it in a software update for the iPhone

    [hpha ] do you think this request from the university is a high priority form apple? is there other universities around requesting the same thing?

    [Ben] There are definitely other organizations who are asking for the same thing...

    [Ben] I'm not sure about any other specifics

    So does anyone know what he's saying? Will I be able to use internet on my campus soon!? I'm disappointed!!!
  2. question fear macrumors 68020

    question fear

    Apr 10, 2003
    The "Garden" state
    What 802.11x standard does your university use? The iphone is b/g compatible. Is your university using a or some other standard? The letter is actually very important.

    If they are using some other draft of 802.11 besides b/g, then there's probably not much you can do, except lobby the university to use more universally compliant wifi. If regular wifi cards work and everything, and the university uses b/g bands, then the tech is confused.

    Let us know and hopefully someone can help.
  3. siriusmuzik thread starter macrumors newbie

    Dec 12, 2007

    Awesome, I just sent an email. I will update when I get a response. Thanks for the help, much appreciated.
  4. Consultant macrumors G5


    Jun 27, 2007
    802.11x cannot be set up on most mobile phones. Send a feature request to:
  5. siriusmuzik thread starter macrumors newbie

    Dec 12, 2007

    So 802.11x is a valid wifi signal? thanks
  6. gauchogolfer macrumors 603


    Jan 28, 2005
    American Riviera
    color me confused

    How am I browsing MR again? Oh yeah, via 802.11g.
  7. neoserver macrumors 6502

    Apr 24, 2003
    802.11X is not referring to the type of wireless (eg a, b, g, N)

    But rather it is referring to an authentication scheme (eg. RADIUS) used to authorize users and devices for using the network. So its not a matter of the iPhone not supporting the network hardware, its that the iPhone does not support the authentication system that the University is using to ensure only university students/staff/faculty can use it.

    Hope this helps.
  8. siriusmuzik thread starter macrumors newbie

    Dec 12, 2007

    it does help. So I, and a bunch of other Universities are most likely waiting for the same firmware update to come along as well.

    This is the email response I received:


    The University uses 802.11b/g. Apple may resolve this issue in a future firmware update.


  9. unity macrumors 6502a

    Sep 30, 2005
    Green Bay, WI
    Thank you.. I was gettn' scared that no one knew this, lol.
  10. Sweetfeld28 macrumors 65816


    Feb 10, 2003
    Buckeye Country, O-H
    What University do you go to?

    This seems kind of odd to me. At my old Uni, we just had to go to a specific web address, which would greet us with a welcome to BGSU's Wireless Login webpage. When there we just had to enter our Student Number, and Password, that would then grant us access to the campus-wide WiFi.
  11. iJon macrumors 604


    Feb 7, 2002
    How does a Mac laptop get onto this network, have you tried?
  12. neoserver macrumors 6502

    Apr 24, 2003
    At the University I go to, you had to use SSH to connect to a server prior to getting internet access. However, they're just beginning the switch to an 802.11X scheme. It is becoming more and more widely used.
  13. fradac macrumors regular

    Oct 24, 2003
    Atlanta, GA
    actually what they probably meant was 802.1x WPA Enterprise networking. my college uses it, to connect to it from osx you have to goto the advanced setting of the airport and setup and 802.1x encription acount.

    WPA Enterprise has lots of different protocols like TTLS, TLS, PEAP, LEAP etc ! the iphone cannot setup this yet.

    at college, i can use my powerbook but not the iphone on the wireless network
  14. neoserver macrumors 6502

    Apr 24, 2003
    Yes! Sorry, It is indeed 802.1X not 802.11X. Thanks for pointing that out!

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