My visual voicemail is broken after iOS4 upgrade - anyone else?

Discussion in 'iPhone' started by Errk!, Jun 21, 2010.

  1. Errk! macrumors 6502

    Joined:
    Mar 6, 2006
    #1
    I did a full install (no restore) on a 16GB 3G and no issues until I tried to connect to Visual Voicemail - both by tapping the voicemail icon and holding "1" - and it won't connect. It tells me the call cannot be completed as dialed.

    I haven't seen any other mention of this in a quick cursory search - is anyone else experiencing this issue?

    I called AT&T and they forwarded me to Apple, who is taking my info to have engineering look into it.
     
  2. Rat-Boy macrumors 65816

    Rat-Boy

    Joined:
    Jul 28, 2008
    Location:
    Georgia
    #2
    Mine worked after the update, but I had to put in my password first.
     
  3. ebypic macrumors newbie

    Joined:
    Jun 21, 2010
    #3
    Me too. When I select Voicemail it automatically dials...WTF?!
     
  4. Rat-Boy macrumors 65816

    Rat-Boy

    Joined:
    Jul 28, 2008
    Location:
    Georgia
    #4
    Yup, that is what mine did.

    It manually called my VMS system as if I was on a different kind of cellphone.

    But I also got a password prompt.

    I entered my password, and then it started working again.

    Strange.
     
  5. SkottDMD macrumors 6502

    Joined:
    Sep 20, 2007
    Location:
    Canada
    #5
    Mine wasn't working for about a minute or two after upgrading to 4.0 but started to work after a few tries.
     
  6. SheepNutz macrumors 6502a

    Joined:
    Jul 1, 2007
    Location:
    Kantuckee
    #6
    Mine called voicemail, and I just stayed on the line until I got a prompt to enter my password. After I entered my password, hung up, and went back into voicemail from the homescreen, visual voicemail was working.
     
  7. Hambones macrumors member

    Joined:
    Jul 15, 2008
    #7
    Call your phone from a different number (or the same I guess) and leave a voicemail. After a few minutes the box will popup asking for your visual voicemail password - put it in - then you can go to phone > voicemail and see the visual voicemail there.
     
  8. dwella1 macrumors member

    Joined:
    Apr 4, 2009
    #8
    Mine was screwed up also but I just entered my password and it brought back everything

    d1
     
  9. Carlos E macrumors 6502

    Carlos E

    Joined:
    Jun 30, 2007
    Location:
    NYC
    #9
    I called my voicemail, entered my password. Hung up, then got the prompt to enter the voicemail password on the iPhone. All is good.
     
  10. Errk! thread starter macrumors 6502

    Joined:
    Mar 6, 2006
    #10
    I wasn't even getting the opportunity to put in a password. Huh.

    I just got off the phone with AT&T so it's fixed now.
     
  11. Mrs. B. macrumors newbie

    Joined:
    Jun 22, 2010
    #11
    How to Access Your VoiceMail After iOS4 Upgrade

    Dial 611 from your iPhone

    Select option 1 to confirm you're calling about your cell phone number

    Select option 3 to get help with Voicemail

    Select option 3 to reset

    Enter your billing zipcode

    You then get texted with a new password which you ironically will not need.

    Hang up

    Go back to your Voicemail button

    You are now presented with with an option for Set Up Now
     
  12. uefigs139 macrumors newbie

    Joined:
    Apr 24, 2004
    #12
    I had to reset mine as well, i couldn't remember the password to save my life!
     
  13. billchase2 macrumors 68000

    billchase2

    Joined:
    Feb 28, 2006
    Location:
    Ann Arbor
    #13
    This happens fairly often when you restore/update. Give it a little time, it'll work again.
     

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