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My wifes Exchange mail keeps asking for password?

I

Imola Ghost

macrumors 65816
Original poster
Mar 21, 2009
1,153
12
I was trying to set up my wife's school Exchange email on her 3GS and when done it keep asking for a password. We entered the correct one but it keeps saying wrong password even though it's right.

Any ideas?
 
Imola Ghost said:
I was trying to set up my wife's school Exchange email on her 3GS and when done it keep asking for a password. We entered the correct one but it keeps saying wrong password even though it's right.

Any ideas?
Click to expand...

There are a wide range of possible issues here. First, verify you have loaded the recent updated profile from Apple that ups the timeout that the iPhone uses to wait for responses from her exchange server.

Next - are you getting any connection at all to the server? I.e. does it work but still ask for the password or does it reject you out of hand when you are creating the account? If the latter, then you may have an incorrect server name or her admin may be blocking iPhones (ours did until they were approved by IT security).
 
bmwhd said:
There are a wide range of possible issues here. First, verify you have loaded the recent updated profile from Apple that ups the timeout that the iPhone uses to wait for responses from her exchange server.

Next - are you getting any connection at all to the server? I.e. does it work but still ask for the password or does it reject you out of hand when you are creating the account? If the latter, then you may have an incorrect server name or her admin may be blocking iPhones (ours did until they were approved by IT security).
Click to expand...


1) I haven't loaded anything from Apple about the timeout. I don't personally use Exchange so I'm treading on unfamiliar water here. I just was trying to help her set it up thru the Mail settings.

2) When you access Exchange on the iPhone it says, "Cannot get Mail, The connection to the server failed."
 
Imola Ghost said:
1) I haven't loaded anything from Apple about the timeout. I don't personally use Exchange so I'm treading on unfamiliar water here. I just was trying to help her set it up thru the Mail settings.

2) When you access Exchange on the iPhone it says, "Cannot get Mail, The connection to the server failed."
Click to expand...

Then either the Domain, User I'D, password, or server name is incorrect.
 
My husband has the same issue. He uses a Google domain email account. I have the same Google domain (different email address) and don't have that problem.
 
Imola Ghost said:
1) I haven't loaded anything from Apple about the timeout. I don't personally use Exchange so I'm treading on unfamiliar water here. I just was trying to help her set it up thru the Mail settings.

2) When you access Exchange on the iPhone it says, "Cannot get Mail, The connection to the server failed."
Click to expand...

Have you confirm that the password in fact is correct? (by using a computer or maybe webmail??).

Most exchange server have a security policy of locking out user after several failed password input, (my company locked you out after 3 failed). sometime it lock you out for 15min...sometime it lock you out permanently until a system administrator unlock you.

this could be happening to you, verify with a computer that the password is still working, if it is, them one of your setting may be wrong, Server, domain name, etc.

good luck
 
Pattycerts said:
I had the same issue, its an ios4 bug. Apple put out a fix here:

http://www.engadget.com/2010/06/30/apple-patches-ios-4-exchange-issue/

BUT, it didnt work for me and I had to delete my GMail exchange account and set it up as an IMAP account again. Once I did that I had no more issues. Hope the fix I posted works for you
Click to expand...

That's the profile patch I was referring to previously. However, it doesn't actually address this issue it seems. If you can't connect at all, this won't help.
 
Incorrect Password fix.

Iran into this issue yesterday with my GF's iphone. She recently had to change her domain password due to password policies. After that she was getting the incorrect password symptoms even though the password was correct.

TO FIX the issue her IT dept had her do the following:

1) Turn it into airplane

mode

2) Go back to account

settings and change the

password (ensure that all other credentials are correct)

3) Turn airplane mode off

4) It fixed the issue.

Hope this helps!

Platform:
iphone 3GS
Exchange 2007
owa.domain.com
username:username
pw: password
Use SLL enabled
domain defined as domain
OS: iOS4
 
I just had the same problem on my ipad2. I turned it off and on and this seemed to resolve the problem.
 
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