Started happening a few months ago. She was able to get around this by going to the Accessibility and then Assistive Touch to use on screen volume controls. Now it goes up and down randomly and on it's own. Thing is, her phone's serial number qualifies for the sleep/wake button recall fix. Do you think by getting that "fixed" it might help the volume situation, or no way. Is there any other remedy? I have searched before and gotten no results.