My word docs are suddenly converting to dms

Discussion in 'Mac Basics and Help' started by IamSharonRW, Jan 8, 2019.

  1. IamSharonRW macrumors newbie

    Joined:
    Jan 8, 2019
    #1
    Hi, I hope someone can tell me how to fix this.
    I work from home and often send word docs I create to clients. Suddenly (as of a few days ago), every new doc I create and attach to an email morphs into a .dms doc. I am saving word docs the same way I always have.

    Does anyone know what is going on? I'm not a techie; I'm a copywriter.

    Thank you.
     
  2. chscag macrumors 68030

    chscag

    Joined:
    Feb 17, 2008
    Location:
    Fort Worth, Texas
    #2
    It's a bug. Make sure when you attach the Word files that you use the entire file name plus the extension; for example:
    myfile.docx or the older myfile.doc.
     
  3. IamSharonRW thread starter macrumors newbie

    Joined:
    Jan 8, 2019
    #3
    Hi, I am doing that. However, when I attach and send a word doc to someone else, or to myself, it morphs into .dms and can not be opened. I've been on the phone with Apple tech support a couple times today and they are not able to figure it out either.
     
  4. Fishrrman macrumors Pentium

    Fishrrman

    Joined:
    Feb 20, 2009
    #4
    Suggestions:

    When you send a file, include in the "text portion" of your email what the extension is supposed to be (i.e., "docx").

    That way, if it gets changed "in the sending", the recipient can simply change it back, and the file should then open on the other end.

    Alternative:
    Can you use the finder's option to "compress" the file into a "zip" archive, and then send it that way?
    If you do this, can the recipient then:
    a. decompress the file
    and then...
    b. have the proper extension preserved?
     
  5. IamSharonRW thread starter macrumors newbie

    Joined:
    Jan 8, 2019
    #5
    Hi, thank you for the work-around suggestion. I'll see if I can figure out how to do that.
     
  6. hobowankenobi macrumors 6502a

    Joined:
    Aug 27, 2015
    Location:
    on the land line mr. smith.
    #6
    Assuming this is via email, what the server does to attachments is out of your hands, so trial and error is warranted.

    Zipping the file as mentioned may also be enough to prevent the mangling.

    Unless you are collaborating and the receiver needs to be able to edit, you might also try sending a .pdf copy....or even an .rtf too, which Word can open....although some formatting might be lost, depending on how involved the doc is.

    What OS and what version of Word are you using? If .doc....it is probably very old. At some pointed dated software and/or OS combinations can misbehave. An recent updates to OS and/or Word?
     
  7. IamSharonRW thread starter macrumors newbie

    Joined:
    Jan 8, 2019
    #7
    Yes, the receivers do need to edit. I'm on Mojave; Word version 16.20. My recipients are on PCs, which is why I use .doc instead of .docx.
    --- Post Merged, Jan 10, 2019 ---
    Hmmm, zip is not one of my choices. I can choose .pdf but that won't allow the recipient to edit. Drop down menu when saving the document does not include zip; how do I do that?
     
  8. CoastalOR macrumors 68020

    CoastalOR

    Joined:
    Jan 19, 2015
    Location:
    Oregon, USA
    #8
    To create a zip of the Word file, control+click (or right click) and select "Compress "doc name"" from the popup menu. The doc will be compressed to a zip file. Attach the zip file in your email.

    Compress_file.jpg
     
  9. IamSharonRW thread starter macrumors newbie

    Joined:
    Jan 8, 2019
    #9
    Dang, doesn't work that way for me. I'm on the document. I do file/save as/control + click and the menu options that appear are: Rename, Move to Trash, Duplicate, Quick look or Move to Drop Box. Compress is not an option.
     
  10. CoastalOR macrumors 68020

    CoastalOR

    Joined:
    Jan 19, 2015
    Location:
    Oregon, USA
    #10
    You do not do it while the document is open. Close the document, select the document file (single click), then do the control+click to access the contextual menu shown in my post.
     
  11. imaccooper macrumors regular

    imaccooper

    Joined:
    May 29, 2014
    Location:
    North Carolina
    #11
    Unless the recipients are using old versions of word, pre-2007 versions, you can use .docx regardless of Mac or PC.
     
  12. hobowankenobi macrumors 6502a

    Joined:
    Aug 27, 2015
    Location:
    on the land line mr. smith.
    #12
    Not just can....should. It is the default for all platforms.
     
  13. IamSharonRW thread starter macrumors newbie

    Joined:
    Jan 8, 2019
    #13
    I called Microsoft for help as the issue is with Word docs and attaching them. The tech I got was fantastic, and he fixed the issue. Had to do the thing where he takes over my computer, but found it was a ghost of some type. It's gone. So over my head but I am just very relieved. Thanks all for weighing in.
     
  14. imaccooper macrumors regular

    imaccooper

    Joined:
    May 29, 2014
    Location:
    North Carolina
    #14
    Glad you got it figured out.
     
  15. hobowankenobi macrumors 6502a

    Joined:
    Aug 27, 2015
    Location:
    on the land line mr. smith.
    #15
    Yep.

    Yet the mystery remains...
     

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