Hi all - I'm off to the shop to ask an expert in person this afternoon but I'm all about instant gratification so I thought I'd ask around and get a little more information before I go. I have a perfectly good western digital external hard drive that earlier this week had a collapsed usb port. I took it in because the case needed to be replaced. Let me emphasize that prior to the usb port being messed up, the drive functioned fine (and is less than 6 mo. old). Even the morning that the port collapsed, when I plugged in the usb cord and held it just right, the volume would mount. Fast foward, I take the HD in, they replace the chassis, everything works out fine. The computer guy calls me at some point to ask if I use a mac, I say yes. When I picked up the HD yesterday evening the technician told me that he had successfully mounted the volume on mac and linux and the data was intact (naturally, since it was an issue with teh usb port, not the actual drive itself). I was relieved and took the drive home, ready to get back to work. When I plugged it in, my computer gave me the dreaded "This Disk Can Not be Recognized by this computer (initialize/ignore/eject)" I quickly ignored the problem and opened disk utilities, where I got the following information: Disk Description : WDC WD10 EADS-11M2B2 Media Total Capacity : 931.5 GB (1,000,204,886,016 Bytes) Connection Bus : USB Write Status : Read/Write Connection Type : External S.M.A.R.T. Status : Not Supported USB Serial Number : WDC WD10EA WD-WCAV57559890 Partition Map Scheme : Unformatted What the HELL is going on? It worked at the store on Mac and Linux, I take it on a short ten minute drive home, plug it in and BAM, it doesn't work. Reformatting and erasing this data just isn't an option. I'm a wedding photographer and I back up my data every night. HOWEVER, on Sunday night, the backup failed. My wedding from Sunday is trapped on this drive and it's not an option to reshoot it. At this point I will pay any amount of money to recover the data...I don't even care about the drive...I just want my damn pictures. Any insight from people with more expertise than I? I haven't touched the drive except to look at the info tab in disk utility. Other than that, nothing. It hasn't ever successfully mounted to my computer from the second I brought it home. It's now sitting forlornly in the box; I'm afraid to touch it I should also mention, this guy was a very reputable company...I did my research. 30 years experience, tons of referrals, BBB Preferred status, awards from the local paper for being the best repair store in town, etc etc etc.