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Apps NatWest banking watch app keeps saying it needs Activating!

Beards

Beards

macrumors 65816
Original poster
Mar 22, 2014
1,409
693
Derbyshire UK
Bit of a problem that has suddenly started to happen.
Until recently if I tapped on the NatWest app on my watch it would duly get my balance and latest transactions, all working well.

However, what is happening now is when I do the same, instead of the app loading and displaying the above it now simply says ~ "Watch app needs activating, please open the NatWest app on your iPhone".
If I then go to the app on the iPhone the card has been added and there is no mention of activating for the watch.
Further, if I go to the wallet app on both the iPhone and watch again the NatWest card is listed and activated.
It's just the app on the watch that will not accept it is already activated.

I have telephoned NatWest Apple Pay support, they have deregistered and reregistered the card but on the watch it simply will not stop saying it needs activating.
They tell me there is nothing further they can help me with.
Any ideas guys??
 
Beards said:
Bit of a problem that has suddenly started to happen.
Until recently if I tapped on the NatWest app on my watch it would duly get my balance and latest transactions, all working well.

However, what is happening now is when I do the same, instead of the app loading and displaying the above it now simply says ~ "Watch app needs activating, please open the NatWest app on your iPhone".
If I then go to the app on the iPhone the card has been added and there is no mention of activating for the watch.
Further, if I go to the wallet app on both the iPhone and watch again the NatWest card is listed and activated.
It's just the app on the watch that will not accept it is already activated.

I have telephoned NatWest Apple Pay support, they have deregistered and reregistered the card but on the watch it simply will not stop saying it needs activating.
They tell me there is nothing further they can help me with.
Any ideas guys??
Click to expand...

my BankofAmerica App wasn't showing my balance on my watch either. I logged in to my account and that fixed it.
 
Last edited:
Armen said:
my BankofAmerica App wasn't showing my balance on my watch either and I had a similar. I think I logged in to the Bank of America app to fix the issue.
Click to expand...
Yes, as I mention above; I have already tried logging in to the NatWest app on the iPhone but there is nothing to activate. As far as the app is concerned NatWest is already activated. It's just the watch NatWest app that will not accept it is already activated ~ it used to be working just fine for many months on end.
 
Beards said:
Yes, as I mention above; I have already tried logging in to the NatWest app on the iPhone but there is nothing to activate. As far as the app is concerned NatWest is already activated. It's just the watch NatWest app that will not accept it is already activated ~ it used to be working just fine for many months on end.
Click to expand...

Tried removing the watch component and reinstall it?
 
Beards said:
Yes thanks.... Done it a number of times including many reboots on both the phone and watch.
Click to expand...

Only other thing I can think of is to reinstall the entire iPhone App and re-add the card. (You probably already tried this I'm assuming)
 
Armen said:
Only other thing I can think of is to reinstall the entire iPhone App and re-add the card. (You probably already tried this I'm assuming)
Click to expand...
Yes thanks.... and thanks for trying to assist me here. I did this the second time with the NatWest support.
I'm totally 'fluxed' why this error can't be rectified.
 
testcard said:
If you haven't tried already, unpairing and repairing might be worth a go.
Click to expand...
Thanks and I do mean it but yes I've already done that again with NatWest.
Even tried uninstalling NatWest on the iPhone then unpair followed with repair and reinstall the NatWest app.
I'm starting to think this is something to do with the iPhones SEID number.
 
Beards said:
Thanks and I do mean it but yes I've already done that again with NatWest.
Even tried uninstalling NatWest on the iPhone then unpair followed with repair and reinstall the NatWest app.
I'm starting to think this is something to do with the iPhones SEID number.
Click to expand...

It sounds like you've tried everything except changing banks. ;)
 
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Armen said:
It sounds like you've tried everything except changing banks. ;)
Click to expand...
LOL... Yeah. But boy would I love to just find out what caused this issue and get back to checking my balance and transactions without using the iPhone.

Thanks again for all your input
 
Beards said:
LOL... Yeah. But boy would I love to just find out what caused this issue and get back to checking my balance and transactions without using the iPhone.

Thanks again for all your input
Click to expand...

For what its worth the Ulster Bank app is the same. Both banks are from the same corporation so I guess the same developer created the flawed app and can't be arsed fixing it.
 
naasrd said:
For what its worth the Ulster Bank app is the same. Both banks are from the same corporation so I guess the same developer created the flawed app and can't be arsed fixing it.
Click to expand...
Now that's a good point.... The app was updated on the 19 January and I'm guessing this may well be tied in with the problem.

It would be fantastic if there are any other NatWest users of the app here to come forward with whether or not this effects them as well.
If it does I will get back to NatWest (the escalated level of support not just the number we call to query a problem) and feed them as much info as possible.
 
I had it on my AW this happens if you don't have your mobile details recorded in online banking.
Just Delete, but the app is very lacking.
 
Just checked my Natwest watch app and having the same issues as you.
It was working flawlessly for ages but trying it now I get the same message as you.
Probably a dodgy update as suggested.
 
Recognition said:
Just checked my Natwest watch app and having the same issues as you.
It was working flawlessly for ages but trying it now I get the same message as you.
Probably a dodgy update as suggested.
Click to expand...
Try uninstalling then reinstalling. It didn't work for me but in the reviews on this latest version this has been used to fix watch activation issues.
 
I had this problem with the natwest app the other day too but after I deleted both the phone app and the watch app then reset both devices and reinstalled both apps I then opened the phone app and opened the watch app while keeping the phone app open and then it took me through the activate watch process and was fixed.
 
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