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Radeon85

macrumors 6502a
Original poster
Mar 16, 2012
642
1,126
South Wales, UK
I currently have an iPhone XS Max and I can no longer use face ID to login to my natwest bank app, I have no options to enable it either and I have tried deleting and reinstalling the app.

Anyone one else with an XS or XS Max that uses natwest have the same issue?

App worked perfectly with face ID on the older X.

Also face ID works fine everywhere else.
 

steve62388

macrumors 68040
Apr 23, 2013
3,039
1,835
As far as the app is concerned there is no difference between TouchID and FaceID, and by extension FaceID on the new phones.
 

Radeon85

macrumors 6502a
Original poster
Mar 16, 2012
642
1,126
South Wales, UK
I've had the iPhone X for a year and face ID worked fine. The XS the option to use it is completely missing for some reason.

Was just wondering if anyone else had a similar issue on the new phones.
 

lola_se79

macrumors newbie
Sep 23, 2018
1
0
East Midlands, UK
I have an iPhone XS and have the same issue. I didn’t have the iPhone X before though, so I thought it might have had to do with the fact I restored my XS from a previous phone without Face ID (although I used Touch ID on my old phone). Also tried reinstalling the app.

It’s good to know they are aware and working on a fix though - I’ll just have to stick with using my passcode for now.
 

widestload

macrumors 6502a
Jun 10, 2008
525
536
manchester UK
ah ha! so its not just me going mad then. I was looking everywhere in the app settings trying to find the option to turn it on. Ho Hum, back to passcode it is then for now :-(
 

bumbo

macrumors 6502
May 6, 2009
425
146
They've just released an update - notes advise a fix for Face ID
 
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