I purchased NEATDESK for MAC yesterday because I have a mountain of paperwork for my business and home that I needed to finally get organized. I sent the following message to their tech support this morning and still have not received a response:
"I have just set this up, having purchased it yesterday. The first few things I scanned went fine. I then scanned 40 items as documents and once they were scanned, I added another 17. This was almost 2 hours ago and it says "importing from scanning" with "idle" under it, and "scanning" with the blue and white rolling bar. It seriously isn't supposed to take this long, is it?"
Created
03/04/2013 01:18 PM
Updated
03/04/2013 04:12 PM
Product
Neat for Mac
Neat for Mac 4.0
Category
Scanner
Image Quality
Problem Type
My scanner does not produce an image
Computer Type
Mac OSX 10.6 (Snow Leopard)
Model Number
ND-1000"
When I didn't receive a response, I sent this as well:
" I turned everything off and back on and was able to connect again. scanned a few more items and got hung up again and had to turn everything off again. I have scanned 6 pages an hour ago and am still waiting for them to finish processing. I have stacks and stacks of paper I need to get filed so I can do my taxes and get on with my business. I purchased a years subscription and am NOT Happy right now. I have pretty much lost a days work on this and gotten no where.
Auto-Response 03/04/2013 01:18 PM
Based on what you've asked, the following answers might be relevant.
Customer via CSS Web 03/04/2013 01:18 PM" And, I don't know what they are referring to as far as relevent answers go, as there weren't any. I also noticed that they have shut down their user forum which, as of this morning, was still running.