ok... if any one can help i will REALLY appreciate it... I have a 20 gig ipod... the problem is this... When u go to turn it on all that comes up is a envelope with a ! (exclemation point) i dont know what to do... my friend thought it was broken so he gave it to me.. i HEAR. there is a button pattern that will re set the ipod.. does any one know this or have any advice for me?