Need a restore disc? Just go to the store and ask for one.

A couple of weeks ago the Apple store replaced my Late 2007 Macbook with an Early 2008 Macbook because of a botched repair job (replaced logic board was bad, computer wouldn't turn on 3 hours after picking it up). While we were doing the switch I asked for the new restore CDs to which I was told the old ones would work just fine.

Fast forward to today, I put the restore CDs in and it tells me they aren't supported on this system. This isn't entirely surprising because its a different model Macbook. After speaking with Applecare they told me to contact the store. I called the store and spoke with a Manager, he said he would have a set of restore CDs set aside and that I could come in any time to pick them up.

3 hours later I stop at the Apple store. I told the guy at the door that I called earlier and spoke with a manager who said I could pick up some restore CDs. He seemed slightly confused but walked to the back of the store. He never asked my name, nor who I spoke with. He simply asked what type of system it was for, I told him an Early 2008 Macbook. 5 minutes later I walked out with my restore CDs.

Maybe it made a difference that I called first, however, I have a feeling that it wouldn't have mattered.

 

I shouldn't have to bring everything with me to the store. I had brought my original discs when it was agreed they were going to swap out the machine. I even inquired about swapping the discs, to which I was told it wasn't necessary. So in the end, yah, I had to make another trip, bringing the total number of trips for this problem up to 7. Thankfully, I think I'm finally done with this issue.