Need a restore disc? Just go to the store and ask for one.

Discussion in 'MacBook' started by Celeron, Mar 29, 2008.

  1. Celeron macrumors 6502a

    Joined:
    Mar 11, 2004
    #1
    A couple of weeks ago the Apple store replaced my Late 2007 Macbook with an Early 2008 Macbook because of a botched repair job (replaced logic board was bad, computer wouldn't turn on 3 hours after picking it up). While we were doing the switch I asked for the new restore CDs to which I was told the old ones would work just fine.

    Fast forward to today, I put the restore CDs in and it tells me they aren't supported on this system. This isn't entirely surprising because its a different model Macbook. After speaking with Applecare they told me to contact the store. I called the store and spoke with a Manager, he said he would have a set of restore CDs set aside and that I could come in any time to pick them up.

    3 hours later I stop at the Apple store. I told the guy at the door that I called earlier and spoke with a manager who said I could pick up some restore CDs. He seemed slightly confused but walked to the back of the store. He never asked my name, nor who I spoke with. He simply asked what type of system it was for, I told him an Early 2008 Macbook. 5 minutes later I walked out with my restore CDs.

    Maybe it made a difference that I called first, however, I have a feeling that it wouldn't have mattered.
     
  2. SFStateStudent macrumors 604

    SFStateStudent

    Joined:
    Aug 28, 2007
    Location:
    San Francisco California, USA
    #2
    They gave you some "bum-scoop" b/c they must have the Install discs for that particular model. Anytime I need repair or need a tech to look at my MBs' I ensure that I bring everything, including the MB box, just in case there is an exchange in store! Looks like they made you make an extra trip to the Apple Store. :cool:
     
  3. SFStateStudent macrumors 604

    SFStateStudent

    Joined:
    Aug 28, 2007
    Location:
    San Francisco California, USA
    #3
    For some folks, it cost $17 USD plus tax for Install CDs' and it takes 2-3 days to ship to your door. :cool:
     
  4. em500 macrumors regular

    Joined:
    Apr 29, 2005
    #4
    Celeron, could you do me a favor and email me one file from the new restore disc? It's \Drivers\Apple\AppleKeyboardInstaller.exe on Install Disc 1, which you can only see if you open the DVD in Windows. I have no Apple Store nearby, and the phone support wasn't very cooperative. And I only need one 2MB file, not the entire disc. See my thread about it here.
    Thank you.
     
  5. Celeron thread starter macrumors 6502a

    Joined:
    Mar 11, 2004
    #5
    I shouldn't have to bring everything with me to the store. I had brought my original discs when it was agreed they were going to swap out the machine. I even inquired about swapping the discs, to which I was told it wasn't necessary. So in the end, yah, I had to make another trip, bringing the total number of trips for this problem up to 7. Thankfully, I think I'm finally done with this issue.
     
  6. imfrog2002 macrumors 6502

    Joined:
    Oct 20, 2007
    #6
    Weird. I took my mac is, and they swapped it out. They just gave me a whole new box, including Apple Remote, Power Cord, and Install CDs... I only gave them my mac, so I now have 2 of everything.
     
  7. Jpoon macrumors 6502

    Joined:
    Feb 26, 2008
    Location:
    Culver City, California
    #7
    That's strange. It's funny how I hear a new and amazing customer service story every day. *wonders*
     

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