Hey everyone, Here is my situation: I am an avid Mac user, and about two years ago I convinced a friend of mine to get a 667mhz TiBook, which he bought from a certified reseller. Since then, the following has occurred: LCD went out (replaced by Apple Store techs--Milwaukee location) LCD went out again (again, replaced by Apple Store techs) ComboDrive fried (Apple Store techs were supposed to replace it with the LCD screen repair--forgot to do it--then replaced it on another drop-off) ComboDrive fried again (again replaced by Apple Store techs) ComboDrive fried (Apple Store response: "it's your disks" [which work fine in any other system]) ComboDrive still fried--out of utter frustration, took to BestBuy for repair A week later, ComboDrive fried yet again The initial LCD & ComboDrive failures occurred before the end of the 1 year warranty. Since then, my friend has spent $900 on repair attempts on the ComboDrive to no avail. This is not a "SuperDrive meltdown" issue--it's a ComboDrive, which he only uses once a week for back-ups of critical documents or occasionally for installing new software. He would not even be using a Mac if it weren't for me--the software he uses most is a PC-only title and he actually runs it in the VirtualPC environment. This machine is pristine in condition--this guy is Monk-like anal retentive--and it has never been used anywhere but in his home or at his workplace. He is coming over to my place and I am going to try to help him resolve these issues via 800-SOS-Apple. He has invoices detailing every single assertion I have listed above, which I plan to scan and upload to my web site--in hopes that the Apple tech we speak to on the phone can immediately download them and see what we are referencing. It is my hope that they will apologize and offer a TRUE remedy--either having us ship it to Cupertino for a complete overhaul, or replacing it with an entry-level iBook or something. My friend does not need GBE, a Cardbus slot, SuperDrive, or a huge screen--he just needs something that actually works. Here is the advice I need: 1) What is the best approach when talking to the Apple rep? Are there any tips to communicating in such a way as to get the best possible resolution? 2) What can I reasonably expect them to do? Are there any stories out there in cyberspace of Apple shipping a new replacement system, or a refurb, for a "demon-seed" PBook that can't seem to be fixed? Thanks for you assistance.