Need advice on a 23inch ACD purchased on ebay

Discussion in 'Buying Tips and Advice' started by SDLSteve, Apr 1, 2009.

  1. SDLSteve macrumors 6502

    Joined:
    Dec 27, 2004
    Location:
    Florida
    #1
    I purchased a used 23 inch ACD at the end of last month from a seller who had described it as being almost a year old. I paid $655. I checked the serial number and it was under warranty until March 28th and even called apple to verify this. When I purchased applecare, I found out that the monitor was three years old not one.

    I contacted the seller and asked for a partial refund due to the age (most monitors out of a year old were going anywhere between $450-$500.

    The seller declined.

    I opened a dispute on paypal and they agreed with me.

    I again asked the seller if they would consider a partial refund and again declined under the idea that the monitor is in great condition and age shouldn't be a factor.

    I'm resigned to shipping it back.

    Am I right in this matter or wrong? How would you have handled it?
     
  2. kornyboy macrumors 68000

    Joined:
    Sep 27, 2004
    Location:
    Knoxville, TN (USA)
    #2
    Wirelessly posted (iPhone: Mozilla/5.0 (iPhone; U; CPU iPhone OS 2_2_1 like Mac OS X; en-us) AppleWebKit/525.18.1 (KHTML, like Gecko) Version/3.1.1 Mobile/5H11 Safari/525.20)

    You have a point. The item wasn't as advertised. Despite what they say 3 years old is not the same as 1 year old. I'd report them to Ebay. Good luck with this.
     
  3. J&JPolangin macrumors 68030

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    #3
    ...how did apple let you add apple care to an ~3 year old item?
     
  4. MistaBungle macrumors 6502a

    MistaBungle

    Joined:
    Apr 3, 2005
    #4
    If he claimed "almost a year old" to me, that means UNDER a year. "About" a year would be used if it was over a year but within a reasonable amount of months.

    This is crazy.

    But I'm also shocked to hear that Apple let you add AppleCare to it. In my understanding, that would only happen if the 3 years is NOT up and your Apple Care is for the remaining little bit of the third year.
     
  5. SDLSteve thread starter macrumors 6502

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    Dec 27, 2004
    Location:
    Florida
    #5
    I'm sorry for the misunderstanding. I purchased applecare and attempted to apply it to the monitor and wasn't able to. That's how I found out it was 3 years old instead of the one.
     
  6. miles01110 macrumors Core

    miles01110

    Joined:
    Jul 24, 2006
    Location:
    The Ivory Tower (I'm not coming down)
    #6
    Ship it back, get a refund, then get a monitor that has a price that coincides with its value.

    Lucky you caught it though- I'd say definitely report the seller to whoever you can.
     
  7. suburbia macrumors 6502

    Joined:
    Oct 21, 2008
    #7
    That is clearly fraudulent of the seller to advertise owning the ACD for under 1 year if he had it for 3 or more years.

    However, I've read somewhere on this site that because the ACD haven't been updated since approx. 3 years ago, that the serial # shows that the unit is technically 3 years old, when, it is in fact, new.

    Since you were able to purchase AC for the ACD, I would conclude this is the case. But contact Apple and clarify with them for certain.
     
  8. California macrumors 68040

    California

    Joined:
    Aug 21, 2004
    #8
    Hmmm. You should get a refund and buy mine. I just sent my 23" ACD in for a replacement under Applecare and they sent me a new one. Only eligible for under a year of Applecare now. Let me know. Have original packing, boxes Apple sent brand new cords, powerbrick as well.
     
  9. SDLSteve thread starter macrumors 6502

    Joined:
    Dec 27, 2004
    Location:
    Florida
    #9
    Like I said, paypal sided with me and I'm returning the monitor tomorrow for a full refund.

    I just wanted to see what you all thought of the scenario. I bought it for $650 and asked for a $200 discount after finding out it was 3 years old (nothing was wrong with it, I just felt spending $650 for an out-of-warranty monitor was a bad move seeing how I could get a refurbed for $750).
     
  10. miles01110 macrumors Core

    miles01110

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    #10
    I think that's a perfectly reasonable stance to take.
     
  11. J&JPolangin macrumors 68030

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    Jul 5, 2008
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    #11
    ...good thing you caught it, can you also return the apple care so you're not stuck with that expense?
     
  12. SDLSteve thread starter macrumors 6502

    Joined:
    Dec 27, 2004
    Location:
    Florida
    #12
    I went ahead and bought a refurbed off of apple's store and applied it to it.
     
  13. peskaa macrumors 68020

    peskaa

    Joined:
    Mar 13, 2008
    Location:
    London, UK
    #13
    Apple haven't updated the cases, but the internal specs have changed slightly over the years (brightness/contrast etc). There's three models of 23" DVI ACDs out there, the 2A5 (2004-2006), 2A6 (2006-2007) and 2A7 (2007-2008) models. The first three letters of your ACD serial number hence give you a rough idea of age. If you got a "new" 23" ACD now (ie: from Apple's supply of displays for warranty) it'll be of the 2A7 series.
     

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