Need advice - Returning phone, avoiding restocking fee

Discussion in 'iPhone Tips, Help and Troubleshooting' started by bbplayer5, Jul 5, 2007.

  1. bbplayer5 macrumors 68030

    Joined:
    Apr 13, 2007
    #1
    I have had my phone since release, and it now cannot connect to wifi. If I turn wifi on the phone completely locks up, and I have to hard reset it. When it turns on, its a race against time to get WiFi off before it tries to connect again.

    So, I am thinking about taking this phone back to the AT&T wireless store as defective, and not paying the restocking fee. I refuse to pay a restocking fee on a phone that is 5 days old, and I sure as heck am not getting a 5 day old phone REPAIRED...

    Can you refuse the charges on this? I am just going to get it returned for a full refund, and buy my friends phone he was going to Ebay.
     
  2. DSchwartz88 macrumors 6502

    Joined:
    May 18, 2006
    #2
    I really wish you could. Apple is very strict on their return policy and when you bought the phone you knew this. Dont get me wrong im not against you (cause i dont care about money for big companys), but a contract is a contract, and just playing devil's advocate. My advice would be to bring it back to the place where you bought it (hope to god its an apple store) and refuse a repair. I would tell them its 5 days old now please replace my phone, its obviously defective. If not you could always threaten them with filing with the BBB (that always scares them). Let me know how your situation turns out. Sorry!
     
  3. mrviga macrumors member

    Joined:
    Jan 13, 2004
    #3
    you should be fine. If the product is defective they won't charge you a restocking fee. This has happened with an iPod I bought as well as an Airport Extreme Basestation. Be polite and adament about it. However, because they probably wont have a new replacement they will probably send it out for repair... Sorry buddy. But you could always just get a new one in a month or so when the have a lot of the production kinks worked out.
     
  4. unity macrumors 6502a

    Joined:
    Sep 30, 2005
    Location:
    Green Bay, WI

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