I have an iPhone 3GS that had an unresponsive home button, it also had a crack in the screen. I sent it in to Applecare for them to fix it however they refused to fix it because they considered the small crack in the screen to be neglect. So I received the phone back in the mall today and I took at look at it and the cracks in the screen are much worse then they were previously and the whole glass part of the screen can now be lifted off the phone. Has anyone had an experience like this before? Any advice? Thank You!