Under the glass? That’s odd. I couldn’t get the smudges with my iPad camera. I made sure to get in better lighting this time around.
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iPhone 12 Pro Max Need advise on how to clean camera lens?
- Thread starter magnetic_electrique
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Nope. I mostly work from home and have my phone naked. Maybe that has something to do with it. I have a bad habit of laying my phone with the camera facing down.
Maybe it’s inside the lens? That happened to my 7 plus before. I had apple change the phone within the 1yr warranty.
i never had an issue even when using my phone naked...i doubt its because of not using a case...and dont most of us lay the phone with the camera down? -_-
We use camera lens cleaning tissue. Something like this:
Tiffen Lens Cleaning Tissue Paper (Pack of 50)
Lens Cleaning Tiffen Tissue Paper Pack of 50 sheets.
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I would hope it’s not inside the lens but I can’t remove the smudges. It’s bothering me :/
If it’s bothering you that much, take it to apple for a replacement.
How do you know its on the outside? Is there a film you can see that's bulging out?
I would do that but that I don’t want to play the lottery game. Especially since I have a good screen. I just find it so odd that those smudges won’t come off.
I’m starting to think the smudges are under the glass since I can’t remove them. I just want to know how they got there in the first place.
If you have AppleCare+ you can request an express replacement. With express replacement, Apple will send you another replacement phone and would not need to send in your current phone before you received the replacement. When you receive the replacement, you can examine the replacement and if you don't like the replacement, keep your current phone and send back the replacement.
Who know it’s in there. i had that happen in my 7plus so return it. does it affect pictures.
I was given a genius appointment but I’m going to reach out for an express replacement.
Turns out using the Lifeproof Next gives circles and colors kinda fade away too... ill post a pic soon when its cleaning time
I’ve tried everything possible. I’ve determined that it’s under the glass. Apple believes my phone was probably not assembled properly. Going to the Apple store in a bit.
Going to the Apple store accomplished nothing. Technician couldn’t see the residue and when I showed her a picture she considered it cosmetic. Which I understand but frankly if nothing was going to be done, I wouldn’t have left my apartment just to be told that…
I'm not trying to be rude, but that's why my first question was if it was affecting your images,
still in not sure how they wouldn't be able to see it, but also don't try using "baby wipes" to clean it because those will actually leave behind a residue...