Need answer about iPhone replacement ASAP

[trajansburton]

I'm going to an Apple Store tonight to get my iPhone 3G replaced due to cracks. I've gotten it replaced for this reason before but this one has been dropped although the drop didnt cause the cracks. I has some scuffs. Will they still replace it?

 

[GoCubsGo]

Nope. The cracks are likely due to the drops, despite what you say. Even if they're not, you dropped it and by your description there are noticeable markings from the drop(s). Once Apple sees the phone they'll assess the cracks and it's really their call.

 

[trajansburton]

It is cracked from the inside though.

 

[nateo200]

Good luck....

 

[aristobrat]

Will they still replace it?

Totally up to the Apple person that helps you. Some people here have had good luck, others not.

 

[trajansburton]

Back from the Apple Store with a new iPhone.

 

[XciteMe]

^ Incorrect. They don't give you a NEW phone - they gave you a boxed refurb. That's Apple Store policy for all exchanges. Don't be misleading.

 

[aristobrat]

^ Incorrect. They don't give you a NEW phone - they gave you a boxed refurb. That's Apple Store policy for all exchanges. Don't be misleading.

Technically, the white boxes that contain replacements can have either new or refurbs inside. But yeah, this far out, it's most likely a refurb.

Not that refurbs are necessarily bad. They come with 100% new batteries and outer shells, so they're almost new. 😀

 

[appleguy123]

Technically, the white boxes that contain replacements can have either new or refurbs inside. But yeah, this far out, it's most likely a refurb.

Not that refurbs are necessarily bad. They come with 100% new batteries and outer shells, so they're almost new. 😀

Apple one time replaced my iPhone with a jailbroken phone with installous on it. I laughed...hard

 

[WolverineGuy]

^ Incorrect. They don't give you a NEW phone - they gave you a boxed refurb. That's Apple Store policy for all exchanges. Don't be misleading.

Don't argue semantics.

 

[fedup flyer]

Don't argue semantics.

I don't see it as arguing semantics. Why do you think Apple sells refurbed cheaper than new and technically it is illegal to sell a refurbed as new.

 

[The Californian]

^ Incorrect. They don't give you a NEW phone - they gave you a boxed refurb. That's Apple Store policy for all exchanges. Don't be misleading.

Not always. Apple gave me a brand new, in the original box, still shrink wrapped, with all new accessories replacement once.

 

[trainguy77]

Not always. Apple gave me a brand new, in the original box, still shrink wrapped, with all new accessories replacement once.

Really? was there something unique in the situation? Maybe the ran out of refurbs.

 

[roberthallin]

Don't be misleading.

Don't assume that it's done on purpose.
Everybody might not be familiar with their ways of handling things.

 

[trajansburton]

Why are you people so correcting? Does it really matter?

 

[trainguy77]

Why are you people so correcting? Does it really matter?

I apologize for them. 😀 It tends to be those newer to the forum that banter about that type of thing. Not always though...

 

[alansaysstop]

just curious, has anyone had there iphone replaced for the headphone glitch? mine did it for two days and hasn't done it since, but it was a HUGE inconvience because I use my phone A LOT because of work.

 

[The Californian]

Really? was there something unique in the situation? Maybe the ran out of refurbs.

My situation was pretty unique to be honest. It not only came as a completely new iPhone ( So now I have two of every accessory ) but it also came with a completely new warranty, which was a pleasant surprise.

 

[Niiro13]

Mine was replaced due to cracks from drops (though I was at the Apple store to try and prove to them that my iPhone randomly shuts off and restarts though it was doing fine with them).