NEED EMERGENCY HELP!!!

Discussion in 'iPhone' started by dasilnei, Aug 13, 2015.

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  1. dasilnei, Aug 13, 2015
    Last edited: Aug 13, 2015

    dasilnei macrumors newbie

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    Aug 13, 2015
    #1
    Hello,

    I recently lost my father in March of this year. I saved his last voicemail message left to me on my iPhone's visual voicemail.

    One day after restarting my phone, I lost the voicemail, It just disappeared.

    This voicemail is very important to me and my family as it was the last thing my father ever said to me. I really hope it can be retrieved. If anyone can help me in any way I'd be EXTREMELY grateful.

    Thank you.

    Neil
    iPhone 5 32GB
    Toronto, Canada
    Fido (Carrier)
     
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  2. nazuk, Aug 13, 2015

    nazuk macrumors 6502

    nazuk

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    #2
    Sorry to hear of your father's loss.

    You might want to state which Country you reside, and what Cell/Mobile provider you use, so that others may be able to assist you.

    Good luck
     
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  3. AlliFlowers, Aug 13, 2015

    AlliFlowers Contributor

    AlliFlowers

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    L.A. (Lower Alabama)
    #3
    You may need to contact someone at Fido to see if they can retrieve it from their servers.
     
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  4. timeconsumer, Aug 13, 2015

    timeconsumer macrumors 65816

    timeconsumer

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    #4
    By any chance was it accidentally moved to the deleted messages folder?
     
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  5. dasilnei, Aug 13, 2015

    dasilnei thread starter macrumors newbie

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    #5
    Fido said they don't have the voicemail in their servers.

    the voicemail isn't in the "deleted messages" folder. Its been permanently deleted.
     
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  6. timeconsumer, Aug 13, 2015

    timeconsumer macrumors 65816

    timeconsumer

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    #6
    I was under the impression that voicemails are stored on the carriers servers. Based on what they told you that would imply they are actually stored on the phone instead. If that is the case, do you have a full iTunes backup? It may be there although I'm not sure. I'll see if I can do some more research.
     
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  7. dasilnei, Aug 13, 2015

    dasilnei thread starter macrumors newbie

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    #7
    I have visual voicemail. Carrier said it deletes every 10 days on server and only stores on iphone.
     
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  8. timeconsumer, Aug 13, 2015

    timeconsumer macrumors 65816

    timeconsumer

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    #8
    The only thing I can find is this: https://support.apple.com/en-us/HT201436

    The only thing that article mentions is
    "If you insert a new SIM card, you might lose the visual voicemails that are saved on your iPhone."

    But it doesn't state any other circumstances in which you could lose voicemails.

    Have you tried restarting your iPhone again to see if somehow it's just a display bug?
     
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  9. timeconsumer, Aug 13, 2015

    timeconsumer macrumors 65816

    timeconsumer

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    #9
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  10. Newtons Apple, Aug 13, 2015

    Newtons Apple macrumors P6

    Newtons Apple

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    #10
    A backup is your best chance!

    I lost my Mom a couple of years ago and have multiple messages from her and they are quite valuable to me.:(
     
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  11. dasilnei, Aug 13, 2015

    dasilnei thread starter macrumors newbie

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    #11
    when i plug my phone it itunes tells me my last backup was before the voicemail...its odd because i thought i had icloud backup
     
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  12. dasilnei, Aug 13, 2015

    dasilnei thread starter macrumors newbie

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    Aug 13, 2015
    #12
    I've contacted the carrier and they said the voicemails are deleted from their server every 10 days...



    I'm supposed to have backups automatically with icloud however im not able to restore from any. One thing i noticed however, is that at the bottom of icloud settings is says restore files, contact, calendars. When i click that, im able to see all the backups that have been erased. If im able to access those backups i will for sure be able to get my voicemail!



    How do i do this?
     
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