Need help - anyway to reach Boxwave?

[Nhwhazup]

I ordered a case from Boxwave and it came with the seams unglued and the material fraying. I've sent them 2 e-mails via their website contact form and two additional e-mails replying to the customer service shipment e-mail. It's been a week with no response from them. I'm about to ship them the defective case back but their website says no returns without RMA. and of course no telephone contact number. 😡

Any suggestions, ideas?

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I found their phone number under the Better Business Bureau so I will try to reach them tomorrow. Hard to believe that their BBB rating is A+ with their extreme lack of customer service.

 

[RetiredInFl]

If they don't answer send them another email stating you are going to dispute your credit card / paypal payment if they don't respond within 2 business days. Once they get notified the payment is in dispute you can be sure they will get back to you very quickly.

 

[Nhwhazup]

If they don't answer send them another email stating you are going to dispute your credit card / paypal payment if they don't respond within 2 business days. Once they get notified the payment is in dispute you can be sure they will get back to you very quickly.

Thanks. I'll try that if I don't get satisfaction from my phone call tomorrow.