Need help - anyway to reach Boxwave?

Discussion in 'iPad Accessories' started by Nhwhazup, Apr 24, 2012.

  1. Nhwhazup macrumors 68000

    Nhwhazup

    Joined:
    Sep 2, 2010
    Location:
    New Hampshire
    #1
    I ordered a case from Boxwave and it came with the seams unglued and the material fraying. I've sent them 2 e-mails via their website contact form and two additional e-mails replying to the customer service shipment e-mail. It's been a week with no response from them. I'm about to ship them the defective case back but their website says no returns without RMA. and of course no telephone contact number. :mad:

    Any suggestions, ideas?

    ----------

    I found their phone number under the Better Business Bureau so I will try to reach them tomorrow. Hard to believe that their BBB rating is A+ with their extreme lack of customer service.
     
  2. TB07-NJ macrumors 68020

    Joined:
    Jul 7, 2008
    Location:
    FORMERLY NJ now FL
    #2
    If they don't answer send them another email stating you are going to dispute your credit card / paypal payment if they don't respond within 2 business days. Once they get notified the payment is in dispute you can be sure they will get back to you very quickly.
     
  3. Nhwhazup thread starter macrumors 68000

    Nhwhazup

    Joined:
    Sep 2, 2010
    Location:
    New Hampshire
    #3
    Thanks. I'll try that if I don't get satisfaction from my phone call tomorrow.
     

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