need help cleaning up my iPhone

Discussion in 'iOS 9' started by ghanwani, Jun 20, 2016.

  1. ghanwani, Jun 20, 2016
    Last edited: Jun 20, 2016

    ghanwani macrumors 6502a

    Joined:
    Dec 8, 2008
    #1
    First, how do I delete all the music? I tried the first few hits via google, but none of them have worked. I fear I might actually have screwed things up. For example, under
    settings -> general -> storage & icloud usage -> storage-manage storage,
    I no longer have a "Music" app.

    I think I accidentally deleted it, yet the music is all on the phone. How do I restore that? And more importantly, how do I actually delete all of the music from the phone and then do a fresh sync to iTunes from the mac?

    Second, under
    settings -> general -> storage & icloud usage -> icloud-manage storage -> this iphone,

    I have a bunch of apps appearing there which I have long deleted. The best I can do, it appears, is to set these apps to "turn off and delete". Why can I not completely remove these?

    Thanks.

    PS: I went in and manually deleted all of the albums individually from the iPhone. Now I can't seem to figure out how to resync. I don't even get the option to eject the iPhone!

    Additionally, why am I seeing 3 songs show up in iTunes?
     

    Attached Files:

  2. Mlrollin91 macrumors G4

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #2
    Have you rebooted your device or done a hard reset? That might trigger the music app to return. Not sure what you tried via google, but all you have to do is go to the manage storage, music app and swipe to delete all music.

    Second, iCloud. The reason why you are seeing deleted apps is because thats an iCloud backup that builds on top of itself every time it auto backups. Delete the back entirely and create a fresh backup, you will notice those apps are gone and the size of the backup itself will be much smaller.
     
  3. ghanwani thread starter macrumors 6502a

    Joined:
    Dec 8, 2008
    #3
    I have not tried rebooting or a hard reset. I'll give that a shot. As of now, when I plug into my laptop, I don't even see the normal option for configuring the device (i.e. selecting what gets sync'ed, etc.)

    Most of the stuff I found on google showed outdated screenshots. The whole process was frustrating. Yes I did swipe and delete the music app, but the music stayed there until I manually deleted everything.

    I will take a look at the iCloud backup and try and follow what you have suggested.

    Thanks.
     
  4. ghanwani thread starter macrumors 6502a

    Joined:
    Dec 8, 2008
    #4
    Attached is what the storage looks like. I tried resetting the phone, but Music is still missing. Could it be that it is missing because there is no music on the phone?

    I tried deleting the iCloud backup, but it hung at the place where it asks for the password. I killed the settings app, and tried again, this time it said "unable to delete". I tried yet again and the delete finally worked. I'm now running a manual backup so hopefully the deleted apps will be gone.

    Any insights into why I'm seeing the 3 songs in the attachment in the first post?

    Thanks.
     

    Attached Files:

  5. Mlrollin91 macrumors G4

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #5
    Is there any music on the phone? Go to settings -> general -> about. If there are 0 songs listed, then thats probably why you don't see music.

    As for iTunes, that circle next to the song title means that its trying to download. If you just select the song and hit the delete key you should be prompted about deleting the song from your library.

    If it doesn't allow you to select and delete, have you forced quit iTunes?
     
  6. ghanwani thread starter macrumors 6502a

    Joined:
    Dec 8, 2008
    #6
    I currently have 0 songs, but like I mentioned Music was gone even before I went in and manually deleted the songs.

    For iTunes, it does allow me to delete those songs, but they keep reappearing.
     
  7. Mlrollin91 macrumors G4

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #7
    Try adding one song to see if Music returns? And for iTunes you can hide iCloud purchases, that may get rid of those songs. Launch iTunes go to top menu bar -> View -> Hide iCloud Music Purchases.
     
  8. ghanwani thread starter macrumors 6502a

    Joined:
    Dec 8, 2008
    #8
    The only way for me to add a song seems to be to manually drag the song under the phone. I can't find that settings page which will allow me to specify which playlists to sync.

    What are iCloud music purchases?
     
  9. Mlrollin91 macrumors G4

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #9
    Any song that you have purchased is stored in iCloud so you can redownload in the future.

    Do you have music turned on to auto-sync or do you have manage music manually selected?
     
  10. ghanwani thread starter macrumors 6502a

    Joined:
    Dec 8, 2008
    #10
    OK, so this will hide songs which I downloaded/bought from iTunes but have deleted?

    It was definitely on auto sync, but while I was trying to delete all of the songs on the phone, I might have set it to manual. I do recall that option on the settings page--the page that allows us to specify which playlists to sync. Now I cannot figure out how to get to that page.
     
  11. Mlrollin91, Jun 20, 2016
    Last edited: Jun 20, 2016

    Mlrollin91 macrumors G4

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #11
    1) Yes, this will hide songs that have been purchased but then deleted.

    2) When you plug in the device, click the little device icon in the menu bar and select your device. You will be brought to the main page. Here if you scroll down you will see a box that is either selected or not saying "manually manage music". Make sure thats unchecked if you want things to auto-sync. After that, on the left side there will be a menu bar with Music, Videos, TV Shows, Apps, Pictures. Select music. This should bring up the page you are talking about. Sync all, selected playlists and so on.

    Screen Shot 2016-06-20 at 9.28.36 PM.png
    Screen Shot 2016-06-20 at 9.29.43 PM.png
    Screen Shot 2016-06-20 at 9.28.55 PM.png
     
  12. ghanwani thread starter macrumors 6502a

    Joined:
    Dec 8, 2008
    #12
    Mlrollin91, Thanks for the patient help.

    It was that icon which simply would not work yesterday. Today it worked at the first go. And indeed I checked the manual option.

    Thanks for the screen shots.

    Also now that I added some music, the music option is available under settings -> general -> storage and icloud usage -> manage storage.

    As for hiding the songs with the dotted circle--I can't seem to get rid of those. The only place I can see that option under the View menu is when I'm selecting something under Library. If I select Music under Devices, that's where these dotted circled songs show up and there is no option under the View menu to hide iCloud music purchases.

    Thanks again for the patient help!
     
  13. Mlrollin91 macrumors G4

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #13
    Awesome. Glad we got the music on your iPhone sorted out. As for the dotted circles, I'm not entirely sure what else to try. You've tried to delete and it won't allow you to hide. I'm not sure why they are dotted. They should have already downloaded. Sorry I couldn't take you all the way to the finish line. Hopefully someone else will chime in now.
     
  14. ghanwani thread starter macrumors 6502a

    Joined:
    Dec 8, 2008
    #14
    The dotted ones are less of an issue.

    I just wanted to get the phone sorted out because I'm about to get an SE and didn't want duplicates on the phone (which is what got me to deleting all the songs and starting the sync process over). It looks like I have been able to accomplish that because of your help!
     

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