Need Help! Flashing grey folder with a question mark

Discussion in 'MacBook' started by Dannygarza91, Sep 20, 2013.

  1. Dannygarza91 macrumors newbie

    Joined:
    Sep 20, 2013
    #1
    I have a macbook and it starts up but then a flashing grey folder with a question mark pops up i tried holding the comand-r/comand-s/shift nothing happens. :( i tried i tried to press option an all that pops up is the courser i need some help.

    info: Macbook a1278
     
  2. madmacfan macrumors 6502

    Joined:
    Feb 19, 2012
    Location:
    London, United Kingdom
    #2
    What you have described usually points towards a problem with the hard drive. When you hold down the option key at boot, do you see any icons or is it just a blank screen? Do you have access to a osx install dvd. Boot from an osx install dvd, go into disc utility and see if it's possible to repair the disk.
     
  3. Dannygarza91 thread starter macrumors newbie

    Joined:
    Sep 20, 2013
    #3
    i have a blank screen an no i do not have a install dvd
     
  4. Cristian .b macrumors member

    Joined:
    Aug 16, 2013
    Location:
    Apple walled garden
    #4
    Can you take your MacBook to an Apple Store for support? This is certainly a problem with your HDD. Do you have AppleCare?
     
  5. Dannygarza91 thread starter macrumors newbie

    Joined:
    Sep 20, 2013
    #5
    No I don't have apple care I purchased it from a guy on Craigslist
     
  6. Cristian .b macrumors member

    Joined:
    Aug 16, 2013
    Location:
    Apple walled garden
    #6
    OK.The only thing you can do is take it to an Apple Store and see what they can do with it. Hope you get it fixed :)
     
  7. -Eden macrumors member

    -Eden

    Joined:
    Nov 27, 2010
    #7
    I had the same problem as well. It turned out to be the hard drive corrupted, so Apple replaced the hard drive for me.
    Happened again, so I changed to SSD myself and reinstalled OSX. All works perfectly for 6 months!
     
  8. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #8
    As others mentioned, this is almost certainly a bad hard drive. Your Macbook uses a standard 2.5 inch laptop drive. Just go to Best Buy or Walmart whatever you have in town and grab a new drive and install it. If you check the iFixit web site they have walkthroughs how to swap the drive.

    If you have a Time Machine backup with Lion 10.7.2 or better you can option key boot to the backup drive and restore.

    Otherwise you are probably best off just calling 1800MYAPPLE and they will sell you a Snow Leopard DVD for $19.99.
     
  9. KUguardgrl13 macrumors 68020

    KUguardgrl13

    Joined:
    May 16, 2013
    Location:
    Kansas, USA
    #9
    Like others have said it is probably a bad hard drive, but it could also be the hard drive cable. I've had this issue a lot with my mid-2009 MacBook Pro which is very similar to yours.
     

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