Hey guys,
Well i have a MacBook Pro 13" late 2011 i7.Purchased in December of 2011 with apple protection plan.
First let me list out my history of parts changed.
1. Super Drive
2. Display
3. Magsafe board
4. Logic board
So yea the logic board was changed and i picked it up from the service provider yesterday keyboard and trackpad was not working and the logic board change was the solution. The AASP formatted my hdd due to a slow boot so i had to wait till i got home to instal mountain Lion and the remaining softwares. All was fine last night till this morning when i booted up to garbled display and then a restart to a white screen. While connecting an external monitor i am able to enter my user account and use it, the inbuilt display just shows a white screen, Apple hardware tests show no issue.
Prior to my logic board change i had a word with customer relations for a replacement and they asked me to give them a last time to fix and further if any issues then they will look at other options.
And unfortunately this issue cropped up. I spoke to apple care and they asked me to take the laptop for a diagnosis and have the engineer speak to them, did that and then they diagnosed it as an hardware issue but further diagnosis is needed to tell what part has conked. When i then asked the customer care person about whats the solution he tells me replacing the parts. So now I kind of feel that asking for a replacement is only met by getting we will look at options.
I live in India and we do not have apple stores. Does my case warrant a replacement/refund or just replace parts? How should i go about getting this resolved as now i feel the laptop would be unreliable. Its currently with the AASP and i asked them to inform me the diagnosis and wait for a solution from apple.
Well i have a MacBook Pro 13" late 2011 i7.Purchased in December of 2011 with apple protection plan.
First let me list out my history of parts changed.
1. Super Drive
2. Display
3. Magsafe board
4. Logic board
So yea the logic board was changed and i picked it up from the service provider yesterday keyboard and trackpad was not working and the logic board change was the solution. The AASP formatted my hdd due to a slow boot so i had to wait till i got home to instal mountain Lion and the remaining softwares. All was fine last night till this morning when i booted up to garbled display and then a restart to a white screen. While connecting an external monitor i am able to enter my user account and use it, the inbuilt display just shows a white screen, Apple hardware tests show no issue.
Prior to my logic board change i had a word with customer relations for a replacement and they asked me to give them a last time to fix and further if any issues then they will look at other options.
And unfortunately this issue cropped up. I spoke to apple care and they asked me to take the laptop for a diagnosis and have the engineer speak to them, did that and then they diagnosed it as an hardware issue but further diagnosis is needed to tell what part has conked. When i then asked the customer care person about whats the solution he tells me replacing the parts. So now I kind of feel that asking for a replacement is only met by getting we will look at options.
I live in India and we do not have apple stores. Does my case warrant a replacement/refund or just replace parts? How should i go about getting this resolved as now i feel the laptop would be unreliable. Its currently with the AASP and i asked them to inform me the diagnosis and wait for a solution from apple.