Need help on exchanging macbook for a pro

Discussion in 'Buying Tips and Advice' started by lulla01, Dec 11, 2008.

  1. lulla01 macrumors 68020


    Jul 13, 2007
    i bought a new macbook 2.4 when they came out like 2 months ago

    i have decided i want a new macbook pro instead. What are options besides the obvious sell on ebay

    is there anything apple will do if i go in there complaining the computer is faulty?

    please post experience ill pay whatever difference it is between the models.
    I think their policy is 30 days but is there any way around this?
  2. Tallest Skil macrumors P6

    Tallest Skil

    Aug 13, 2006
    1 Geostationary Tower Plaza
    Is it faulty? If not, that's fraud, even if you're exchanging it.
  3. lulla01 thread starter macrumors 68020


    Jul 13, 2007
    im not satisfied with it its slow and freezes up also i didnt ask if it was fraud i dont think it is

    anyone with a constructive opinion or advice please help me out
  4. Tallest Skil macrumors P6

    Tallest Skil

    Aug 13, 2006
    1 Geostationary Tower Plaza
    I don't care that you didn't ask and I don't care that you don't think it is.

    What if it is.

    Run Disk Utility. Verify your disk. If it needs repair, repair it from Install Disk 1. If your disk is fine, try a reinstall. If the freezing continues (or if it's there at all), return to the Apple Store and ask to swap for a MacBook Pro. They'll probably let you pay the difference.
  5. alphaod macrumors Core


    Feb 9, 2008
    If everyone who wanted to switch on occasion could, I'd get a MacBook one day and swap to a MacBook Pro the next.

    That doesn't work. And you could complain that it's faulty, but they would need you to be able to replicate the issue or they will take it in to test. Then if it's broken they will repair. Apple doesn't give replacements based on whim.
  6. SteveMobs macrumors 6502


    Dec 10, 2008
    Washington D.C.

    I'm looking to get either an MB or MBP very soon, so this is quite the interesting issue to me. Why did you get the MB in the first place? Do you think you outgrew the MB, in that it can no longer handle the tasks you're doing? What kind of stuff do you use your MB for?

    Anyways, if everyone were to go exchanging apple products citing faulty issues, they'd have a problem. I'd say it's pretty unfair to tell them there is something wrong with their product, when it's actually perfectly fine, fraud or no fraud.
  7. moez macrumors regular

    Jun 6, 2007
    If u r a bit technical, what I would do is upgrade the RAM by buying from OWC (nd buying the same make as Apple's for compatibility) and try selling it on Craigslist.

    Advertise the fact that it has 4GB of RAM instead of the 2GB you get from stock model and maybe even throw in a mini display port to VGA. Those things are cheap and would go a long way in 'increasing' the value of your laptop, specially for people not wanting to open up the laptop themselves.

    Keep in mind, going the honest route and getting hundred dollar less is much better than lying your way to make the sale. When I sold my Blackbook for a MBP, I made an effort to show the guy everything I had advertised in the System Profile.

    And remember, the usual caveats of selling through Craigslist.

    Good luck

    Oe major reason for me was the small screen. I used my laptop as a TV also during my time in university and 13" just didnt cut it. Also, I think Mac is made for bigger screens because of the concept of having more than one window open side by side.

    I dont think Macbook can not handle anything MBP can unless you are into gaming in which the dedicated graphic card may come in handy.
  8. aristobrat macrumors G5

    Oct 14, 2005
    Their policy is 14 days. Your receipt should show the last date to swap, and how much the restock fee would be for an open box.

    Have one of your old Gizmodo co-workers try to work some magic for you.
  9. Electro Funk macrumors 65816

    Electro Funk

    Dec 8, 2005
    The Opium Garden
    Their exchange policy is 14 days. you and i both know there is nothing wrong with your machine. when someone called you out on it, all of a sudden it is now freezing up.

    sell it, take your loss and buy a MBP if you so direly need one. if you bought it after OCT 31st you are in luck...

    i was going to give the macbook to the wife and buy a new MBP for myself this month, but have decided to wait until Jan 9th (which just so happens to be me birfday) just incase anything crazy comes out @ macworld. Even though they are extending the return policy for the holidays this year, why go through all the hassle IMO.

    Apple Inc.
    Apple Store Retail Purchase Policies

    If you are not satisfied with your Apple purchase, return it with the original receipt and original packaging within fourteen (14) calendar days of the date of purchase. If the item is returned unopened, in the original box, we will exchange it or offer a refund based only on the original payment method. Apple will mail a check within ten (10) business days for cash, cash equivalent, and check transactions over $250. Except where prohibited, a 10% restocking fee will apply to any non-defective item that requires Apple to perform rework prior to resale; please ask a Mac Specialist for details. Please note the following:

    Opened software, memory, and other media can be exchanged for the same item, but cannot be returned for a refund.
    Custom-configured products, including any personalized iPod, cannot be returned or exchanged.
    Purchases made using a lease are subject to the terms of your lease agreement and cannot be returned.
    Non-Apple products are sold by Apple “as is.” Consult the manufacturer for warranty terms and conditions.
    Products can be returned only in the country in which they were originally purchased.
    Note that, as an exception, you may return Apple branded software within the 14-day return period, and not be subject to a restocking fee, if you do not agree to the licensing terms, provided you do not retain any copies, including copies stored on a computer or other device. However, if your software includes a license that you can read before you break the seal or sticker on the software media packaging, you may not return the software once you break the software media packaging seal or sticker.

    Holiday Return Policy
    Items purchased at an Apple Retail Store between October 31, 2008 and December 24, 2008, can be returned with an original receipt or Gift Receipt through January 9, 2009. If the item is returned in the original box, unopened, with the original packaging, we will exchange it or offer you an Apple Gift Card equal to the purchase price of the item, including tax and any other fees. All other standard purchase policies apply.
  10. Horst Guest

    Jan 10, 2006
    You started making up claims already, keep it up and you'll be getting there !

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