Need help! - Phone app not working

[PEN10k]

Hey guys,
I was hoping some of you could help me..

(I'm running iOS 8.0.2 on my iPhone 5C)
Got a problem with the phone app.. When I open the app, it freezes. Like, I can't do anything in the app, wether its dialing a number, or try to open one of the other tabs like contacts.. can't do anything, it's just freezed.. I can close it withouth problems and continue, but the app itself won't react to anything.

Thanks

 

[virtuosity]

Hey guys,
I was hoping some of you could help me..

(I'm running iOS 8.0.2 on my iPhone 5C)
Got a problem with the phone app.. When I open the app, it freezes. Like, I can't do anything in the app, wether its dialing a number, or try to open one of the other tabs like contacts.. can't do anything, it's just freezed.. I can close it withouth problems and continue, but the app itself won't react to anything.

Thanks

Assume you've tried restarting the device?

If so, it might be worth backing up your device, and reinstalling the OS from scratch, and the restoring your personal config/data. There are plenty of threads on how to do this.

 

[PEN10k]

Assume you've tried restarting the device?

If so, it might be worth backing up your device, and reinstalling the OS from scratch, and the restoring your personal config/data. There are plenty of threads on how to do this.

Yup, I've restarted it, didn't help though..

I'll try to reinstall then.

Thanks!

 

[Satori]

Yup, I've restarted it, didn't help though..

I'll try to reinstall then.

Thanks!

Have you tried manually killing all background apps in the fast app switcher, and also turning of background processes for all apps in your settings?

 

[PEN10k]

Have you tried manually killing all background apps in the fast app switcher, and also turning of background processes for all apps in your settings?

Oh! No, I haven't tried that.

How does that work??

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Have you tried manually killing all background apps in the fast app switcher, and also turning of background processes for all apps in your settings?

If you mean the double-click on the home button, and killing all apps from there, then yes, i tried that.

But turning off the background processes??

 

[Tyler23]

Yup, I've restarted it, didn't help though..

I'll try to reinstall then.

Thanks!

Did you try a hard reset? Hold the home and power buttons until the phone restarts. Then try the phone app.

 

[PEN10k]

Did you try a hard reset? Hold the home and power buttons until the phone restarts. Then try the phone app.

Just tried it - didn't help.. damn..
super frustrating..

 

[Satori]

But turning off the background processes??

In settings>general>background app refresh

 

[PEN10k]

In settings>general>background app refresh

Didn't do it neither...

 

[Romf]

Didn't do it neither...

kill the app first: double click on the home button then slide the phone app up to make it disappear.
Then try to open it again

 

[PEN10k]

kill the app first: double click on the home button then slide the phone app up to make it disappear.
Then try to open it again

Nope, didn't help it.. :-(

Anybody else??
Someone who has the same issues??

 

[dhlizard]

Do an iCloud backup, then use iTunes to do a restore to 8.0.2
When activating, you will get the option to do an iCloud restore.

Best option to fix it.

 

[PEN10k]

Do an iCloud backup, then use iTunes to do a restore to 8.0.2
When activating, you will get the option to do an iCloud restore.

Best option to fix it.

Thanks, but I already did a restore, and before I used my back up, I checked the app, but It was still crashing when I opened it.. so it must be the 8.0.2 version, but it haven't crashed all the time with 8.0.2, just recently..

 

[Romf]

Thanks, but I already did a restore, and before I used my back up, I checked the app, but It was still crashing when I opened it.. so it must be the 8.0.2 version, but it haven't crashed all the time with 8.0.2, just recently..

Then only thing left is set up as new and redownload everything (don't restore). Probably your backup is corrupted

 

[C DM]

Could it be something with your SIM card and/or cellular/mobile service?

 

[PEN10k]

Then only thing left is set up as new and redownload everything (don't restore). Probably your backup is corrupted

Did that already.. before I used my backup, and the phone was "new", I checked it, to see wether it was the backup or not, but it still didn't work.

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Could it be something with your SIM card and/or cellular/mobile service?

Hmm.. I tried to take out the sim-card, just in case that could done something, but still nothing..

 

[Romf]

Then you probably need to get an exchange

 

[Mike Boreham]

Hmm.. I tried to take out the sim-card, just in case that could done something, but still nothing..

You could try a new SIM card before changing the phone.

If unlocked you could get a cheap PAYG just to test. If locked the mobile network you are with should give you a new one, but will need to switch your number to it.

You could take it in to current mobile network shop and they ought to be able to pop a SIM in to see if it is a phone or SIM fault.