Need Help Troubleshooting FTP

[i§teve]

Hey everybody,

To start off with, my knowledge of ftp and any kind of programming is like 10 on a scale of 1 to 100.

I'm having trouble uploading through ftp. I've tried OneButton, Fetch, Dreamweaver, Filezilla, Cyberduck...... etc. I'm trying to upload files to ixwebhosting.com

Here's the problem in detail. I can connect to the server and see all the files but when I try to upload anything it starts... gets to 100% and then just freezes. It then shows the file on the site remotely but has a great big 0kb right next to it like it's not there. After it gets to 100% and freezes it usually tries to disconnect itself. Same thing happens every time.

If anyone knows what the problem might be PLEASE feel free to relieve my headache!

I have some photos that I can post that might help some more. I got on the terminal to get a status. It doesn't mean a whole lot to me but maybe you can make sense out of it?

Thanks a million.

 

[i§teve]

Here's the status through terminal...

 

[i§teve]

Looking at the ftp client.

 

[designguy79]

It could be a firewall issue -- do you have any third-party firewalls enabled?

Also, have you tried contacting your web host for support?

 

[i§teve]

I'm pretty sure there are no third party firewalls, any firewall I have is what came installed on the computer (iMac 10.6). I've tried contacting customer support but they all must be foreign because I'm not sure they understand english all that well. They just gave me the same answer again and again, "check it on another computer" is all they said. Which doesn't really help my computer at all.

I've tried turning off my firewall while uploading but it didn't work. I'm afraid I don't know enough and that I'm probably missing some small setting. I just can't see any reason why it wouldn't work.

 

[designguy79]

Feel free to PM me with the login info and I can try it from here. That would help eliminate the issue being on their end!

Also, check to see if "passive mode" is enabled.

What kind of internet connection do you have? Who is your ISP?

 

[i§teve]

I got back with customer service and they narrowed it down to a problem in either the network or firewall.

This is what he said, "I would suggest examining the network, or firewall settings, to make sure they allow for an ftp connection to stay open. Alternatively, contact your ISP to see if they throttle or block FTP connections."

What should I look for in the network settings?

 

[angelwatt]

Most of what I found online points toward the firewall. I think I remember this issue before, but couldn't find any exact topics here on it. To ensure you properly disabled the firewall during your test, here's where it's done.

System Preferences > Security > Firewall tab > Stop button


For ensuring you are using passive mode for FTP:

System Preferences > Network > Advanced button > Proxies tab > Use Passive FTP check box at bottom

 

[i§teve]

I was finally able to upload a jpeg file that was about 104kb with no problem. First I tried it with firewall off and then on and it worked both times!?!?

Tried to upload a .html file that was about 4kb and it wouldn't go through. Same with smaller png files. What would make it do that?

 

[i§teve]

After testing it again, I found out that it will upload the bigger files but any files that are smaller (around a few kb) will not upload and causes it to disconnect.

 

[i§teve]

I brought my computer over to my dad's and used his internet hookup. Everything works perfectly! Would this be a problem with my router?