Need help! What is happening?

Discussion in 'MacBook Pro' started by Toshyness, Jul 14, 2013.

  1. Toshyness macrumors newbie

    Joined:
    Jul 14, 2013
    #1
    I am macrumors, working-inside-MBP, and troubleshooting illiterate :(

    But at least up to this point i was useful. So i got this report, it has happened several times already--but thankfully, after the white restarting warning, it does restart.

    *(I'm on Lion OSX, bought the unit less than a year ago- but i can't find my receipt- other than that, the box and all are still intact. But i know nothing could be done about warranties without the receipt.)*

    Interval Since Last Panic Report: 361578 sec
    Panics Since Last Report: 3
    Anonymous UUID: 2D7785F8-4F0F-45E1-A1E6-489998D3B15C

    Mon Jul 15 07:17:53 2013
    panic(cpu 0 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f816c75fb, type 14=page fault, registers:
    CR0: 0x000000008001003b, CR2: 0xffffff806a818628, CR3: 0x0000000000100000, CR4: 0x00000000001606e0
    RAX: 0xffffff7f81724320, RBX: 0x0000000000000000, RCX: 0x0000000000000000, RDX: 0x0000000000000008
    RSP: 0xffffff807f243c80, RBP: 0xffffff807f243cb0, RSI: 0xffffff800b451000, RDI: 0xffffff806a4ce000
    R8: 0x0000000000000000, R9: 0xffffff800b61e080, R10: 0xffffff800086edd0, R11: 0xffffff807e4abc00
    R12: 0xffffff806a4ce1c8, R13: 0xffffff806a816000, R14: 0xffffff800b451000, R15: 0xffffff806a4ce000
    RFL: 0x0000000000010286, RIP: 0xffffff7f816c75fb, CS: 0x0000000000000008, SS: 0x0000000000000010
    CR2: 0xffffff806a818628, Error code: 0x0000000000000000, Faulting CPU: 0x0

    Backtrace (CPU 0), Frame : Return Address
    0xffffff807f243930 : 0xffffff8000220792
    0xffffff807f2439b0 : 0xffffff80002c4794
    0xffffff807f243b60 : 0xffffff80002da55d
    0xffffff807f243b80 : 0xffffff7f816c75fb
    0xffffff807f243cb0 : 0xffffff7f816c6de7
    0xffffff807f243ce0 : 0xffffff7f816c71bd
    0xffffff807f243d10 : 0xffffff7f80c95832
    0xffffff807f243d50 : 0xffffff7f8174f383
    0xffffff807f243da0 : 0xffffff7f81751692
    0xffffff807f243de0 : 0xffffff7f817517c4
    0xffffff807f243e20 : 0xffffff7f80c994c5
    0xffffff807f243e60 : 0xffffff7f80c99628
    0xffffff807f243e90 : 0xffffff7f80c9cfd7
    0xffffff807f243ef0 : 0xffffff800063d4d6
    0xffffff807f243f30 : 0xffffff800063c250
    0xffffff807f243f70 : 0xffffff800063c0f4
    0xffffff807f243fb0 : 0xffffff8000820057
    Kernel Extensions in backtrace:
    com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0xffffff7f80c8a000->0xffffff7f80cc2fff
    dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff7f80849000
    com.apple.driver.AppleIntelFramebufferCapri(7.3.2)[5D02E509-F60D-3312-9C3C-AF47D6622C85]@0xffffff7f81744000->0xffffff7f817a1fff
    dependency: com.apple.iokit.IOACPIFamily(1.4)[A87503EC-9C34-3613-9A86-7296B23BC344]@0xffffff7f807d4000
    dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff7f80849000
    dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0xffffff7f80c8a000
    com.apple.driver.AppleIntelHD4000Graphics(7.3.2)[AD64F3E5-2838-3046-A9EA-1CB6C9769436]@0xffffff7f816c4000->0xffffff7f8172afff
    dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff7f80849000
    dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xffffff7f80cc3000
    dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0xffffff7f80c8a000

    BSD process name corresponding to current thread: kernel_task

    Mac OS version:
    11G63

    Kernel version:
    Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
    Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5
    System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)

    System uptime in nanoseconds: 620869705653
    last loaded kext at 28948541567: com.avast.PacketForwarder 1.3 (addr 0xffffff7f80ad9000, size 20480)
    last unloaded kext at 151616083461: com.apple.driver.AppleUSBTCKeyEventDriver 227.6 (addr 0xffffff7f814f7000, size 8192)
    loaded kexts:
    com.avast.PacketForwarder 1.3
    com.avast.AvastFileShield 2.0.0
    com.apple.filesystems.autofs 3.0
    com.apple.driver.AppleMikeyHIDDriver 122
    com.apple.driver.AGPM 100.12.75
    com.apple.driver.X86PlatformShim 5.0.0d8
    com.apple.driver.AppleHDA 2.2.5a5
    com.apple.driver.AppleMikeyDriver 2.2.5a5
    com.apple.driver.AppleUpstreamUserClient 3.5.9
    com.apple.driver.AudioAUUC 1.59
    com.apple.driver.SMCMotionSensor 3.0.2d6
    com.apple.driver.AppleSMCPDRC 5.0.0d8
    com.apple.iokit.IOUserEthernet 1.0.0d1
    com.apple.iokit.IOBluetoothSerialManager 4.0.8f17
    com.apple.driver.AppleSMCLMU 2.0.1d2
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AudioIPCDriver 1.2.3
    com.apple.driver.ApplePolicyControl 3.1.33
    com.apple.driver.AppleLPC 1.6.0
    com.apple.driver.AppleIntelHD4000Graphics 7.3.2
    com.apple.driver.AppleBacklight 170.2.2
    com.apple.driver.AppleMCCSControl 1.0.33
    com.apple.driver.AppleIntelFramebufferCapri 7.3.2
    com.apple.driver.AppleUSBTCButtons 227.6
    com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.8f17
    com.apple.driver.AppleUSBTCKeyboard 227.6
    com.apple.driver.AppleIRController 312
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.BootCache 33
    com.apple.iokit.SCSITaskUserClient 3.2.1
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCISerialATAPI 2.0.3
    com.apple.iokit.IOAHCIBlockStorage 2.1.0
    com.apple.driver.AppleFWOHCI 4.9.0
    com.apple.driver.AirPort.Brcm4331 561.7.22
    com.apple.driver.AppleSDXC 1.2.2
    com.apple.driver.AppleUSBHub 5.1.0
    com.apple.iokit.AppleBCM5701Ethernet 3.2.4b8
    com.apple.driver.AppleEFINVRAM 1.6.1
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleAHCIPort 2.3.1
    com.apple.driver.AppleUSBXHCI 1.1.0
    com.apple.driver.AppleACPIButtons 1.5
    com.apple.driver.AppleUSBEHCI 5.1.0
    com.apple.driver.AppleRTC 1.5
    com.apple.driver.AppleHPET 1.7
    com.apple.driver.AppleSMBIOS 1.9
    com.apple.driver.AppleACPIEC 1.5
    com.apple.driver.AppleAPIC 1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0
    com.apple.nke.applicationfirewall 3.2.30
    com.apple.security.quarantine 1.4
    com.apple.security.TMSafetyNet 8
    com.apple.driver.AppleIntelCPUPowerManagement 195.0.0
    com.apple.kext.triggers 1.0
    com.apple.driver.DspFuncLib 2.2.5a5
    com.apple.iokit.IOSurface 80.0.2
    com.apple.iokit.IOSerialFamily 10.0.5
    com.apple.iokit.IOFireWireIP 2.2.5
    com.apple.driver.AppleHDAController 2.2.5a5
    com.apple.iokit.IOHDAFamily 2.2.5a5
    com.apple.iokit.IOAudioFamily 1.8.6fc18
    com.apple.kext.OSvKernDSPLib 1.3
    com.apple.driver.X86PlatformPlugin 5.1.1d6
    com.apple.driver.AppleSMC 3.1.3d10
    com.apple.driver.AppleSMBusPCI 1.0.10d0
    com.apple.driver.IOPlatformPluginFamily 5.1.1d6
    com.apple.driver.AppleGraphicsControl 3.1.33
    com.apple.driver.AppleBacklightExpert 1.0.4
    com.apple.iokit.IONDRVSupport 2.3.4
    com.apple.driver.AppleSMBusController 1.0.10d0
    com.apple.iokit.IOGraphicsFamily 2.3.4
    com.apple.driver.AppleUSBBluetoothHCIController 4.0.8f17
    com.apple.iokit.IOBluetoothFamily 4.0.8f17
    com.apple.driver.AppleUSBMultitouch 230.5
    com.apple.iokit.IOUSBHIDDriver 5.0.0
    com.apple.driver.AppleThunderboltDPInAdapter 1.8.5
    com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.5
    com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5
    com.apple.driver.AppleUSBMergeNub 5.1.0
    com.apple.driver.AppleUSBComposite 5.0.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.1
    com.apple.iokit.IOBDStorageFamily 1.7
    com.apple.iokit.IODVDStorageFamily 1.7.1
    com.apple.iokit.IOCDStorageFamily 1.7.1
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1
    com.apple.driver.AppleThunderboltNHI 1.6.0
    com.apple.iokit.IOThunderboltFamily 2.0.3
    com.apple.iokit.IOFireWireFamily 4.4.8
    com.apple.iokit.IO80211Family 420.3
    com.apple.iokit.IOEthernetAVBController 1.0.1b1
    com.apple.iokit.IONetworkingFamily 2.1
    com.apple.iokit.IOUSBUserClient 5.0.0
    com.apple.iokit.IOAHCIFamily 2.0.8
    com.apple.driver.AppleEFIRuntime 1.6.1
    com.apple.iokit.IOHIDFamily 1.7.1
    com.apple.iokit.IOUSBFamily 5.1.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 177.8
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.DiskImages 331.7
    com.apple.iokit.IOStorageFamily 1.7.2
    com.apple.driver.AppleKeyStore 28.18
    com.apple.driver.AppleACPIPlatform 1.5
    com.apple.iokit.IOPCIFamily 2.7
    com.apple.iokit.IOACPIFamily 1.4
    Model: MacBookPro9,2, BootROM MBP91.00D3.B06, 2 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 2.2f38
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 384 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333235533643465238432D50422020
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333235533643465238432D50422020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.198.19.22)
    Bluetooth: Version 4.0.8f17, 2 service, 11 devices, 1 incoming serial ports
    Serial ATA Device: APPLE HDD HTS547550A9E384, 500.11 GB
    Serial ATA Device: MATSHITADVD-R UJ-8A8
    USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
    USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0x1d180000 / 3
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x1d182000 / 6
    USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 5
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821d, 0x1d181300 / 9
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0x1d183000 / 4
    USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0x1a110000 / 3

    Thank you for your help!
     
  2. sofianito macrumors 65816

    sofianito

    Joined:
    Jan 14, 2011
    Location:
    Spain
    #2
    Since when is it happening? Did this issue appear after installing some software, such Avast antivirus for instance?
     
  3. Toshyness thread starter macrumors newbie

    Joined:
    Jul 14, 2013
    #3
    OH MY GOODNESS, YES! or maybe not because i kind of remember downloading Avast because i thought the reason why it kept restarting was a bug of some sort. Hmmm, should i delete it? Will it help? Thank you for replying though- i had no idea this forum worked this fast!:)
     
  4. sofianito macrumors 65816

    sofianito

    Joined:
    Jan 14, 2011
    Location:
    Spain
    #4
    It seems Avast has installed some kernel extensions that might be related to the crash...
    Code:
    loaded kexts:
    com.avast.PacketForwarder 1.3
    com.avast.AvastFileShield 2.0.0
    
    Try to uninstall it properly...
     
  5. Toshyness thread starter macrumors newbie

    Joined:
    Jul 14, 2013
    #5
    Okay, i'm not so sure if i uninstalled it properly :O hihihi. BUT i did try to follow the steps from the site you posted and it seems to be for old Avast versions. So i searched the web, and it said click the uninstall avast instead. It's gone now:D So do you think it won't restart by itself again? :D
     
  6. sofianito macrumors 65816

    sofianito

    Joined:
    Jan 14, 2011
    Location:
    Spain
    #6
    Let's hope so... :D
     

Share This Page