I do not own a Mac. I went to the help section but found no specific answers. I also attempted to Google the steps needed after the logs were gathered on the device itself as well. My data signal is absurdly fluctuating and unstable. They had me gather telephony logs. 1) How do I gather these logs on a Windows PC running 10 on iTunes? 2) Once I've gathered them, am I supposed to submit them somewhere? If so, how do I do I accomplish this? Thank you for the assistance! P.S Please feel free to move if I've posted in the wrong place.