Need help with cinema display!

Discussion in 'Mac Accessories' started by bumbo, May 19, 2011.

  1. bumbo macrumors regular

    bumbo

    Joined:
    May 6, 2009
    #1
    Hey guys
    Just bought a 24" cinema display from ebay, plugged it in and got this weird grey/black area in the bottom left corner of the screen.. any ideas??

    It came with AppleCare so I can take it to the store if need be but would rather not re-box it all up! :)

    Thanks
     
  2. peskaa macrumors 68020

    peskaa

    Joined:
    Mar 13, 2008
    Location:
    London, UK
    #2
    A picture would help, as your description is rather vague at best...
     
  3. bumbo thread starter macrumors regular

    bumbo

    Joined:
    May 6, 2009
  4. NutsNGum macrumors 68030

    NutsNGum

    Joined:
    Jul 30, 2010
    Location:
    Glasgow, Scotland
    #4
    Err... send it back mis-sold!

    I've seen people punting these on eBay, the Genius Bar won't touch this with a barge pole.

    Environmental Damage or something along those lines, they call it.
     
  5. bumbo thread starter macrumors regular

    bumbo

    Joined:
    May 6, 2009
    #5
    I'm waiting for a reply from the seller on this.

    Any idea what it is?
     
  6. NutsNGum macrumors 68030

    NutsNGum

    Joined:
    Jul 30, 2010
    Location:
    Glasgow, Scotland
    #6
    I wouldn't be surprised if you're waiting a long time. You should probably ask yourself why the seller hadn't already taken it to be repaired if he had Applecare on it :confused:

    My guess would be that Apple said no.

    Hopefully I'm incorrect.
     
  7. peskaa macrumors 68020

    peskaa

    Joined:
    Mar 13, 2008
    Location:
    London, UK
    #7
    Definitely return it!

    That could be pressure damage from a knock or a fall, or any number of things. AppleCare are highly unlikely to cover it.
     
  8. rdowty macrumors 6502a

    rdowty

    Joined:
    Oct 5, 2008
    #8
    Probably smoke or dust. I used to have one and unless you're in a clean room dust works its way between the LCD and the backlight. I've read where people have taken it apart themselves and cleaned it but if it were under warranty I'd try that first. Most likely the previous owner was a smoker and did so while using it.
     
  9. peskaa macrumors 68020

    peskaa

    Joined:
    Mar 13, 2008
    Location:
    London, UK
    #9
    Dust is spots behind the glass, not huge smudge marks up the side of the screen. Smoke is possible.
     
  10. jenzjen macrumors 68000

    Joined:
    Aug 20, 2010
  11. bumbo thread starter macrumors regular

    bumbo

    Joined:
    May 6, 2009
    #11
  12. jenzjen macrumors 68000

    Joined:
    Aug 20, 2010
    #12
    Same thing happened to me, am assuming you paid via paypal so eBay will side with you. Here's what I did.

    Send seller another email only through the eBay system with links to pictures of the issue

    Open an item not a described dispute

    Schedule a visit to the genius bar and have them document the issue, keep a copy of this report to send to eBay, sooner the better

    The only option you should take is full refund, i wouldn't keep this display under any circumstances

    Good luck
     
  13. bumbo thread starter macrumors regular

    bumbo

    Joined:
    May 6, 2009
    #13
    Yep paid via PayPal - email already sent through eBay asking about the problem - I'll send another with pics.

    I'll get a GB appointment ASAP.

    Thanks for the advice!
     
  14. peskaa macrumors 68020

    peskaa

    Joined:
    Mar 13, 2008
    Location:
    London, UK
    #14
    Did it ship in the original box? This could be a pressure mark from poor shipping...
     
  15. bumbo thread starter macrumors regular

    bumbo

    Joined:
    May 6, 2009
    #15
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_2_1 like Mac OS X; en-gb) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8C148 Safari/6533.18.5)

    Yeah had everything.. Original polystyrene, cables, manual and felt cover around the display in the original box... The box was wrapped in black bin bags
     

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