Need help with possible malware

[jetjaguar]

A relative of mine opened an email from a customer whose email was apparently hacked and she clinked the link thinking it was a document about an order. What can she do? She is running OS X lion I believe. The soonest I can check out the mac is tomorrow.

Thanks

 

[CoastalOR]

Have her download, install, and run the free Malwarebytes.

 

[jetjaguar]

Have her download, install, and run the free Malwarebytes.

so changer her passwords and install and run this and she should be good ?

 

[Ulenspiegel]

As CoastalOR said install and run Malwarebytes.
And you can double check with ClamXav, if you want. There is a fully functional trial version. Both software are on demand.

 

[jetjaguar]

Ok I'm at the computer and I can't run malware bytes because the Mac is on 10.7.5 and malware Bytes requires 10.8 .. I can't update the computer because it runs a program that isn't compatible with el captain .. What options do I have for scanning for malware

 

[Ulenspiegel]

You can contact thomasareed (author of Malwarebytes Anti-Malware for Mac), maybe he can provide an earlier version of the app that is compatible with your OS.

 

[CoastalOR]

Ok I'm at the computer and I can't run malware bytes because the Mac is on 10.7.5 and malware Bytes requires 10.8 .. I can't update the computer because it runs a program that isn't compatible with el captain .. What options do I have for scanning for malware

Here is a link to MalwareBytes support that has a link to a older version that will work on 10.7.
https://support.malwarebytes.org/cu...-required-for-anti-malware-for-mac-?b_id=9511

 

[jetjaguar]

Here is a link to MalwareBytes support that has a link to a older version that will work on 10.7.
https://support.malwarebytes.org/cu...-required-for-anti-malware-for-mac-?b_id=9511

Thank you