Need help with Telephony Logging (cellular profile)

Discussion in 'iPhone Tips, Help and Troubleshooting' started by minato21, May 23, 2016.

  1. minato21 macrumors regular

    Joined:
    Aug 16, 2015
    #1
    Hey guys, I got a reply back from apple after sending them feedback about my 4G not working and they gave me a profile to install and instructions on how to retrieve the logs for it, but they gave me instructions for a mac which I don't own. I'm on windows 10 and I'm curious if anyone knows how to retrieve my logs?

    The instructions they game me was:

    Install the profile (link)
    Enable in cellular settings and repeat what I do to try activate 4G
    Save

    Connect to my mac and sync with iTunes
    Retrieve logs: On your mac, navigate to the finder menu bar and select the library option that appears, then you will find the current logs in the folder located in Logs>crashreporter>Mobiledevice

    Now like I said they gave me instructions for a mac and not windows. Any help would be appreciated!
     
  2. jetsam, May 24, 2016
    Last edited: May 24, 2016

    jetsam macrumors 6502

    Joined:
    Jul 28, 2015
    #2
    Use this string in Windows Explorer to navigate to the same place in Windows 10:

    %userprofile%\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice

    (If you're not familiar with it, "%userprofile% is a Windows environment variable that will automatically insert your user directory's path.)

    Interestingly, I have over 1 GB of crash logs. Guess I've been doing too many betas!

    Does anyone know if there's any reason to keep these logs?
     
  3. minato21 thread starter macrumors regular

    Joined:
    Aug 16, 2015
    #3
    Thank you! I found the logs, but now my next question; how do I send them to apple? They didn't give me instructions how to send it to them, only how to find them.
     

Share This Page