Need help with Telephony Logging (cellular profile)

Discussion in 'iPhone Tips, Help and Troubleshooting' started by minato21, May 23, 2016.

  1. minato21 macrumors regular

    Aug 16, 2015
    Hey guys, I got a reply back from apple after sending them feedback about my 4G not working and they gave me a profile to install and instructions on how to retrieve the logs for it, but they gave me instructions for a mac which I don't own. I'm on windows 10 and I'm curious if anyone knows how to retrieve my logs?

    The instructions they game me was:

    Install the profile (link)
    Enable in cellular settings and repeat what I do to try activate 4G

    Connect to my mac and sync with iTunes
    Retrieve logs: On your mac, navigate to the finder menu bar and select the library option that appears, then you will find the current logs in the folder located in Logs>crashreporter>Mobiledevice

    Now like I said they gave me instructions for a mac and not windows. Any help would be appreciated!
  2. jetsam, May 24, 2016
    Last edited: May 24, 2016

    jetsam macrumors 6502

    Jul 28, 2015
    Use this string in Windows Explorer to navigate to the same place in Windows 10:

    %userprofile%\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice

    (If you're not familiar with it, "%userprofile% is a Windows environment variable that will automatically insert your user directory's path.)

    Interestingly, I have over 1 GB of crash logs. Guess I've been doing too many betas!

    Does anyone know if there's any reason to keep these logs?
  3. minato21 thread starter macrumors regular

    Aug 16, 2015
    Thank you! I found the logs, but now my next question; how do I send them to apple? They didn't give me instructions how to send it to them, only how to find them.

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