Need Help

[Birdman23]

Hello Mac People:

So I just got my 13in MacBook Pro in February this year. I am a full time student and bring it to school with me everyday. I have an in case hardcase on the outside and I have a softcase to put it in. The other day I had a couple of books in my bag and then put it down on the ground and somehow my dvd drive got bent a little bit and now I can't play dvd's. I was wondering if you think I would be able to get a replacement case for it due to the 1 year warranty. I heard that the dvd drive is the weakest point in the uni-body but I was surprised that it bent. Do you think that if I cal apple care and then go into the store I would be able to get them to replace the uni-body under warranty?

Thanks for the replies!!

 

[snaky69]

That would qualify as user abuse. If you want a new top case, you'll have to shell out for it. A warranty never covers physical damage, only manufacturer defects.

Start saving up, buddy.

 

[Birdman23]

Do you think that there are success stories of people who got outer body damaged covered under the basic warranty though? I see on the forums people who have cracks and get them replaced all the time.

 

[r.j.s]

Do you think that there are success stories of people who got outer body damaged covered under the basic warranty though? I see on the forums people who have cracks and get them replaced all the time.

The cracking white MBs was a manufacturing defect and therefore, Apple's responsibility. Unfortunately, your issue is not the manufacturer's fault.

 

[eljanitor]

Unfortunately as you've been told so far, no. It falls under abuse like knocking it off the table etc..... So its gonna cost you around $200.00 or more for a new drive.