Need Help

Discussion in 'MacBook Pro' started by Birdman23, Jul 20, 2011.

  1. Birdman23 macrumors newbie

    Joined:
    Jul 20, 2011
    #1
    Hello Mac People:

    So I just got my 13in MacBook Pro in February this year. I am a full time student and bring it to school with me everyday. I have an in case hardcase on the outside and I have a softcase to put it in. The other day I had a couple of books in my bag and then put it down on the ground and somehow my dvd drive got bent a little bit and now I can't play dvd's. I was wondering if you think I would be able to get a replacement case for it due to the 1 year warranty. I heard that the dvd drive is the weakest point in the uni-body but I was surprised that it bent. Do you think that if I cal apple care and then go into the store I would be able to get them to replace the uni-body under warranty?

    Thanks for the replies!!
     
  2. snaky69, Jul 20, 2011
    Last edited by a moderator: Jul 20, 2011

    snaky69 macrumors 603

    Joined:
    Mar 14, 2008
    #2
    That would qualify as user abuse. If you want a new top case, you'll have to shell out for it. A warranty never covers physical damage, only manufacturer defects.

    Start saving up, buddy.
     
  3. Birdman23 thread starter macrumors newbie

    Joined:
    Jul 20, 2011
    #3
    Do you think that there are success stories of people who got outer body damaged covered under the basic warranty though? I see on the forums people who have cracks and get them replaced all the time.
     
  4. r.j.s Moderator emeritus

    r.j.s

    Joined:
    Mar 7, 2007
    Location:
    Texas
    #4
    The cracking white MBs was a manufacturing defect and therefore, Apple's responsibility. Unfortunately, your issue is not the manufacturer's fault.
     
  5. eljanitor macrumors 6502

    eljanitor

    Joined:
    Feb 10, 2011
    #5
    Unfortunately as you've been told so far, no. It falls under abuse like knocking it off the table etc..... So its gonna cost you around $200.00 or more for a new drive.
     

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