Alright this might be a long story, but here are my problems to start off: First off, over the past year, my screen has lost all of it's rigidity. It is very easy to flop forward or backward. There is significantly less stiffness now in the screen, hard to keep it up at normal view angles. The screen is the stiffest at about the normal viewing angle but will easily flop either direction, it also shakes a lot from small movements. Second problem, I think, may be related to the first. Today I just noticed a hairline crack just below the hinge area on my iBook. I have a picture here to show off where the crack is: http://www.socamx.com/pictures/mystuff/other/iBook_Crack.jpg My theory is that when the screen flops back, it puts an upward stress on the plastic; thus resulting in that crack. My third problem is that my iBook likes to completely freeze up every couple weeks. Does it at least once a month, sometimes twice. No kernel panic, no errors in logs that I can find. Just completely, 100%, freezes. No mouse movement, no activity...nothing. The worst part is, I can't reproduce it. It is completely random and happens for no reason. Sometimes I'll be typing in IRC, other times surfing the web, other times it will just be sitting there. Hell it even did it once when the power adaptor got unplugged and I plugged it back in, few seconds later it froze. I've run hardware tests more than once, each time nothing was wrong. Always did the extended, longer test. It happened before and after a complete OS reinstall. I mean complete, zero'd the hard drive and started from scratch. I'd test with the original 128 MB of ram only, but it is just too slow and painful for me to do the extended usage on such little ram. Now my question is this: Will Apple see these issues as non-user error? I have talked to a service guy in an Apple store and he said it would be very 'iffy' for Apple to see the screen problem as hardware problems and not user created. He suggested if it got worse to come back; this was a couple months ago. What do you guys suggest I do? I really don't want to give up the laptop for repairs but it is looking more and more like I am going to have to. Here are the specs lastly: iBook Rev A. 1 Ghz & 256k L2 Cache 14.1 inch screen model. Airport Extreme Card. 640 MB of ram, 128 built in and a 512 stick from Crucial. 60 GB stock hard drive & stock CD Combo drive. OS: 10.4.5 - All possible software updates applied. I've done no modifications to the computer, everything is stock except the ram and Airport Card that I added manually. I also have the extended warranty.