Need some help changed the wife's ssd now can't sign in to stuff?

mohawkapple

macrumors member
Original poster
Feb 24, 2013
33
0
k-town
She id flipped out :eek: lol, i bought a mx100 and installed it in her MBP everything went fine, cloned her hdd and now she needs to do some of her school work and her job docks are all on MW and she can't get into it. It keeps asking to sign in but she has know idea what her password is to that account! I've tried everything and can't get into it :mad: She is pissed at me :( thanks for any feed back!
 

mohawkapple

macrumors member
Original poster
Feb 24, 2013
33
0
k-town
I have no idea what this means.
she has a lot of her work on microsoft word, but now that i changed her ssd its asking her for a product key and she has know idea what it is. she was using microsoft office for her work and school on her macbook everyday. But now that i changed the ssd she can't open microsoft office on her macbook, sorry if I'm not making sense lol
 

chrfr

macrumors G3
Jul 11, 2009
8,194
2,523
she has a lot of her work on microsoft word, but now that i changed her ssd its asking her for a product key and she has know idea what it is. she was using microsoft office for her work and school on her macbook everyday. But now that i changed the ssd she can't open microsoft office on her macbook, sorry if I'm not making sense lol
You'll need to re-enter the product code for Office in order for it to work with the new SSD, or you could reinstall the old disk.
 

Mik3F

macrumors 6502
Feb 3, 2011
256
2
Reinstall office if you still have it, the Mac version comes with the key preinstalled into the installer
 

mohawkapple

macrumors member
Original poster
Feb 24, 2013
33
0
k-town
She has know idea where the product code went to. And I have her hdd hooked up to a sata cable now and it still asking for the code
 

chrfr

macrumors G3
Jul 11, 2009
8,194
2,523
She has know idea where the product code went to. And I have her hdd hooked up to a sata cable now and it still asking for the code
If you registered Office with Microsoft they may be able to help. Otherwise you need a new copy of Office. Put the original disk back inside the computer and try again.
 

Mik3F

macrumors 6502
Feb 3, 2011
256
2
The product code is preinstalled into the installer itself. If you still have the disc / dmg file then install it again and that will solve the problem
 

chrfr

macrumors G3
Jul 11, 2009
8,194
2,523
The product code is preinstalled into the installer itself. If you still have the disc / dmg file then install it again and that will solve the problem
Not with individually licensed copies. You'll need to enter the code so that Office can be activated.
 

Queen6

macrumors 604
You need the activation code, or need to buy a new one. Personally I would put the HD back until you can figure out the MS Office issue. If I remember correctly MS activation is tied to the hardware so any significant change and you will be prompted for the activation code, with that as you have changed the physical state of the machine Office may request the activation code even if the HD is replaced, you'll find out soon enough...

Q-6
 

duervo

macrumors 68020
Feb 5, 2011
2,307
1,032
Ohhhhh ... Her work-related "docks" are Microsoft Word format documents (aka "docs").

I thought it was some type of warehouse job or something ... Customs in a shipping yard or something.

I get it now.

Your options are quite simple, and far from the end of the world for her, so no need to freak out:

1. Put the original drive back in, or

2. Get the product key. Sounds like it's an illegal copy that's installed anyway, so you'll probably have to actually buy the software to get a key at this point. I suggest the cheapest subscription to Office 365. Last time I checked, I think it was something like $60-$70 USD.
 

Mik3F

macrumors 6502
Feb 3, 2011
256
2
If you have a legal copy of Office, then you can try to phone Microsoft and explain the situation. If you get a friendly tech they should be able to sort this out for you
 

alex0002

macrumors 6502
Jun 19, 2013
483
103
New Zealand
Was this a second hand macbook pro that was purchased with Office installed?

In any case, if she needs something that will open those documents right this minute, perhaps Pages or LibreOffice Writer will do the job. The formatting might not be 100% the same, but at least she should be able to open them (make sure you keep a backup of the originals).
 

maflynn

Moderator
Staff member
May 3, 2009
63,851
30,368
Boston
Without the product code, you'll not be able to activate it. If push comes to shove, put the old drive back in.

A simple though way around it, is to purchase an Office365 subscription. You'll be able to get Word up and running.

Another alternative is to use LibraOffice that way she can at least edit her documents.
 

duervo

macrumors 68020
Feb 5, 2011
2,307
1,032
If you have a legal copy of Office, then you can try to phone Microsoft and explain the situation. If you get a friendly tech they should be able to sort this out for you
That's a good idea, and definitely worth a shot. Worst case, they'll just say "no." No loss if that's what happens.
 

thejadedmonkey

macrumors 604
May 28, 2005
7,984
533
Pennsylvania
If it's a legal copy, the CD key should be registered to your Microsoft account, so she just needs to log into her MS account (usually ending in live.com, outlook.com, msn.com, or hotmail.com) and it should activate or at least display her CD key.

The slightly less than official looking URL with a download link and her product key is here: https://login.live.com/login.srf?rver=6.0.5276.0&wreply=https://downloadoffice2010.microsoft.com/macdl/ordersummary.aspx?culture=en-US&wp=MBI&wa=wsignin1.0&id=271046&ct=1424519047&lc=1033&rpsnv=12
 

RUGGLES99

macrumors 6502
Feb 9, 2015
409
94
If you search for ms office for the mac in craigslist new york city word is a "bargain," like $20. Allegedly, or so ive heard. My legit purchased ms word for mac 2011 has the code on the box. If you have a legit product, try to find the box. The orig disk is in it too.
 

Fishrrman

macrumors P6
Feb 20, 2009
17,194
5,543
OP:

If your wife needs to view saved Word "doc" files, and you can't get Word to open, just open them using something else (for the moment).

I believe the Preview app can view Word docs. You can copy text from them if needed.

As others have suggested, try downloading "LibreOffice" and use that. It can read Word docs and save to Word format (though 100% compatibility may not be reached, insofar as document formatting is concerned). It's free to download.

Suggestion:
RIGHT-CLICK on the Word doc she needs to open, and see what other application choices the finder gives you...
 

mohawkapple

macrumors member
Original poster
Feb 24, 2013
33
0
k-town
If you have a legal copy of Office, then you can try to phone Microsoft and explain the situation. If you get a friendly tech they should be able to sort this out for you
This is exactly what i did, had to buy a new subscrition all is well now. thanks for all the help! :)