Need some help on passcodes on iPad

Discussion in 'iPad' started by wolfpackfan, Jul 28, 2016.

  1. wolfpackfan macrumors 68000

    Joined:
    Jun 10, 2007
    Location:
    Cary, NC
    #1
    I work at the coffee cafe at my Church and we use an iPad with Square to process credit cards for purchases. The iPad we have been using is an iPad 1 but we are upgrading to a new Square reader that allows cards with chips. In doing this we also bought a newer iPad. The folks in charge of the cafe bought a used iPad from Amazon. When it came in they asked me (knowing I know a little bit about iPads) to set it up. The iPad is ready to be setup but just as soon as I start the setup process it is asking for a Passcode. I have talked to the person who bought the iPad and she doesn't know why she did it, but she tossed away all the paperwork that came with the iPad from Amazon.

    To start with why would a used iPad purchased from Amazon have a Passcode on it? Next does anyone have any advice on how I can get this iPad setup without knowing that Passcode? Would Amazon have the Passcode if I had the lady call them?

    Any help would be greatly appreciated. I feel like right now we just have a boat anchor and I hate to see the Church waste their money.

    Thanks.
     
  2. littelsquidge macrumors member

    Joined:
    Jul 16, 2015
    Location:
    UK
    #2
    Is the iPad asking you to create a Passcode, or asking you to enter a pre-existing Passcode?

    If the former, just create one.

    If the later, return the iPad to Amazon (assuming you can).
     
  3. SDColorado macrumors 65816

    SDColorado

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    Location:
    Highlands Ranch, CO
    #3
    A couple of reasons I can think of for why the iPad would have a passcode.

    (A) Giving the seller the benefit of the doubt, it could be naivety. The seller didn't know how to properly prepare the device for sale and didn't take the proper steps, such as removing passcode, removing the device from Find iPhone, going into Reset and using Erase all Content and Settings

    (B) The device is stollen and the seller had no way to remove the password either.

    Amazon is not going to have the passcode for you. That would have to come from the original owner. Apple Store won't help you either. They will want the previous owner to call Apple and have their Apple ID reset.

    Short of finding the paperwork, if the passcode was even on it, or getting in contact with a hopefully cooperative previous owner, I don't know how you are going to get into that iPad.

    The FBI had to pay hackers a one time fee to crack that San Bernardino iPhone back in April.

    https://www.washingtonpost.com/worl...97814a-00de-11e6-9d36-33d198ea26c5_story.html
     
  4. wolfpackfan thread starter macrumors 68000

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    Location:
    Cary, NC
    #4
    Thanks for your reply. That is what I was afraid of. I am going to try some various standard codes like 1234, 1111, etc. but am not optimistic I will have any luck.
     
  5. Newtons Apple Suspended

    Newtons Apple

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    Location:
    Jacksonville, Florida
    #5
    Any way to get Siri to display the owner's contact info?
     
  6. TWO2SEVEN macrumors 68040

    TWO2SEVEN

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    Jun 27, 2010
    Location:
    Plano, TX
    #6
    Did you buy it directly from Amazon or from a seller on Amazon Marketplace?
     
  7. wolfpackfan thread starter macrumors 68000

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    Jun 10, 2007
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    Cary, NC
    #7
    All that information is gone. Evidently the person wiped it clean but left the passcode. I didn't know that was even possible.
     
  8. SDColorado macrumors 65816

    SDColorado

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    Highlands Ranch, CO
    #8
    I believe it will only display something like I*******@mac.com or whatever the Apple ID is. But I may be wrong about that. Worth a try.
     
  9. wolfpackfan thread starter macrumors 68000

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    Jun 10, 2007
    Location:
    Cary, NC
    #9
    That I don't know. I have told them to contact Amazon and see if they will do anything for them.
     
  10. TWO2SEVEN macrumors 68040

    TWO2SEVEN

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    #10
    Hopefully they can just return it.
     
  11. SDColorado macrumors 65816

    SDColorado

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    Nov 6, 2011
    Location:
    Highlands Ranch, CO
    #11
    Your other recourse may be to file a dispute with Amazon and see if they can get the seller involved to either (a) Give you the passcode (b) work with Apple to reset the passcode and remotely wipe the device or (c) Get Amazon to refund the purchase price

    Can't hurt to see what they will do for you.

    The 10 most common passcode are:

    1234
    0000
    2580
    1111
    5555
    5683
    0852
    2222
    1212
    1998

    And no, I don't know if this guy is 100% legit, but if you are using one of these, you really should change it.
     
  12. Night Spring macrumors G5

    Night Spring

    Joined:
    Jul 17, 2008
    #12
    Ask the person who bought the iPad from Amazon to log into the Amazon account she used to purchase it. Then click on the "Your Account" link near the top of page, and there should be a link to order history, where she should see a history of all purchases made from that account. From there, I believe you can start the return/refund process.
     
  13. Powermax macrumors regular

    Joined:
    Aug 11, 2006
    #13
    If it really is just asking for the passcode after the hello screen, then you can just put it in recovery mode and restore it. This has already been done, but instead of restore, only "update" was chosen, therefore all the data was preserved and thats why it is asking for the code now.
    Just follow this: https://support.apple.com/en-us/HT201263


    Of course, there might still be an iCloud lock (asking for the correct apple id for activation) on it, which is another story. If this is active then you really have a problem.
     
  14. wolfpackfan thread starter macrumors 68000

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    Jun 10, 2007
    Location:
    Cary, NC
    #14
    I was able to get into the iPad. Passcode was "1234". Thanks for everyone's help.
     
  15. Apple fanboy macrumors Core

    Apple fanboy

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    Feb 21, 2012
    Location:
    Behind the Lens, UK
    #15
    What is the point of even putting a password if it's going to be 1234?
    Glad you've sorted it.
     
  16. SDColorado macrumors 65816

    SDColorado

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    #16
    It's #1 on that top 10 list for a reason. Not a good reason mind you hahaha
     
  17. Apple fanboy macrumors Core

    Apple fanboy

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    #17
    I'm very security conscious, so I'd never make mine anything that simple.

    Its 8209.
     
  18. akadafni macrumors regular

    Joined:
    Nov 8, 2015
    #18
    If it's asking for the device PASSCODE , you can put the iPad in recovery mode and reset to factory using iTunes. If it's asking for Apple ID PASSWORD, you might want to return it.
     
  19. ABC5S macrumors 68040

    ABC5S

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    Sep 10, 2013
    Location:
    Florida
    #19
    OP already mentioned that he got the code.
     

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