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wolfpackfan

macrumors 68000
Original poster
Jun 10, 2007
1,547
16
Cary, NC
I work at the coffee cafe at my Church and we use an iPad with Square to process credit cards for purchases. The iPad we have been using is an iPad 1 but we are upgrading to a new Square reader that allows cards with chips. In doing this we also bought a newer iPad. The folks in charge of the cafe bought a used iPad from Amazon. When it came in they asked me (knowing I know a little bit about iPads) to set it up. The iPad is ready to be setup but just as soon as I start the setup process it is asking for a Passcode. I have talked to the person who bought the iPad and she doesn't know why she did it, but she tossed away all the paperwork that came with the iPad from Amazon.

To start with why would a used iPad purchased from Amazon have a Passcode on it? Next does anyone have any advice on how I can get this iPad setup without knowing that Passcode? Would Amazon have the Passcode if I had the lady call them?

Any help would be greatly appreciated. I feel like right now we just have a boat anchor and I hate to see the Church waste their money.

Thanks.
 

littelsquidge

macrumors member
Jul 16, 2015
50
26
UK
Is the iPad asking you to create a Passcode, or asking you to enter a pre-existing Passcode?

If the former, just create one.

If the later, return the iPad to Amazon (assuming you can).
 
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SDColorado

macrumors 601
Nov 6, 2011
4,360
4,324
Highlands Ranch, CO
A couple of reasons I can think of for why the iPad would have a passcode.

(A) Giving the seller the benefit of the doubt, it could be naivety. The seller didn't know how to properly prepare the device for sale and didn't take the proper steps, such as removing passcode, removing the device from Find iPhone, going into Reset and using Erase all Content and Settings

(B) The device is stollen and the seller had no way to remove the password either.

Amazon is not going to have the passcode for you. That would have to come from the original owner. Apple Store won't help you either. They will want the previous owner to call Apple and have their Apple ID reset.

Short of finding the paperwork, if the passcode was even on it, or getting in contact with a hopefully cooperative previous owner, I don't know how you are going to get into that iPad.

The FBI had to pay hackers a one time fee to crack that San Bernardino iPhone back in April.

https://www.washingtonpost.com/worl...97814a-00de-11e6-9d36-33d198ea26c5_story.html
 
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wolfpackfan

macrumors 68000
Original poster
Jun 10, 2007
1,547
16
Cary, NC
Thanks for your reply. That is what I was afraid of. I am going to try some various standard codes like 1234, 1111, etc. but am not optimistic I will have any luck.
 

SDColorado

macrumors 601
Nov 6, 2011
4,360
4,324
Highlands Ranch, CO
Thanks for your reply. That is what I was afraid of. I am going to try some various standard codes like 1234, 1111, etc. but am not optimistic I will have any luck.

Your other recourse may be to file a dispute with Amazon and see if they can get the seller involved to either (a) Give you the passcode (b) work with Apple to reset the passcode and remotely wipe the device or (c) Get Amazon to refund the purchase price

Can't hurt to see what they will do for you.

The 10 most common passcode are:

1234
0000
2580
1111
5555
5683
0852
2222
1212
1998

And no, I don't know if this guy is 100% legit, but if you are using one of these, you really should change it.
 

Night Spring

macrumors G5
Jul 17, 2008
13,830
6,914
Ask the person who bought the iPad from Amazon to log into the Amazon account she used to purchase it. Then click on the "Your Account" link near the top of page, and there should be a link to order history, where she should see a history of all purchases made from that account. From there, I believe you can start the return/refund process.
 
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Powermax

macrumors regular
Aug 11, 2006
229
193
If it really is just asking for the passcode after the hello screen, then you can just put it in recovery mode and restore it. This has already been done, but instead of restore, only "update" was chosen, therefore all the data was preserved and thats why it is asking for the code now.
Just follow this: https://support.apple.com/en-us/HT201263


Of course, there might still be an iCloud lock (asking for the correct apple id for activation) on it, which is another story. If this is active then you really have a problem.
 

akadafni

macrumors regular
Nov 8, 2015
229
162
I work at the coffee cafe at my Church and we use an iPad with Square to process credit cards for purchases. The iPad we have been using is an iPad 1 but we are upgrading to a new Square reader that allows cards with chips. In doing this we also bought a newer iPad. The folks in charge of the cafe bought a used iPad from Amazon. When it came in they asked me (knowing I know a little bit about iPads) to set it up. The iPad is ready to be setup but just as soon as I start the setup process it is asking for a Passcode. I have talked to the person who bought the iPad and she doesn't know why she did it, but she tossed away all the paperwork that came with the iPad from Amazon.

To start with why would a used iPad purchased from Amazon have a Passcode on it? Next does anyone have any advice on how I can get this iPad setup without knowing that Passcode? Would Amazon have the Passcode if I had the lady call them?

Any help would be greatly appreciated. I feel like right now we just have a boat anchor and I hate to see the Church waste their money.

Thanks.
If it's asking for the device PASSCODE , you can put the iPad in recovery mode and reset to factory using iTunes. If it's asking for Apple ID PASSWORD, you might want to return it.
 

ABC5S

Suspended
Sep 10, 2013
3,395
1,646
Florida
If it's asking for the device PASSCODE , you can put the iPad in recovery mode and reset to factory using iTunes. If it's asking for Apple ID PASSWORD, you might want to return it.

OP already mentioned that he got the code.
 
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