I feel awkward asking for help but you guys seem to be well informed... The PC in question is a selfbuilt P4 running WinXP Home with the new SP2 upgrade (they've released it publically now). Anyways, when the start menu is clicked the whole comp seems to half freeze... basically the entire desktop is frozen, ditto with the startmenu, though a window or two and parts of the taskbar are functional. Its happened with SP1 and hasn't changed with the SP2 update. They got a fully updated norton running, and my parents (its their comp), are very light computer users, internet, mail, a bit of kazaa (no games...). I've never seen anything like this and was wondering if you guys had any ideas? Its kinda ironic how all these problems happen a month after I get my mac, and week before I leave for school... Thanks in advance.