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jmk909er

macrumors newbie
Original poster
Jul 4, 2019
1
0
I am trying to do a factory reset on my wife's iPad5 and we don't know the password. It was a gift from her son years ago and he set it up with his apple account and now nobody knows what the password is!

My wife can login on the homescreen and get in but if you try to reset to factory it asks for another passcode that we don't know for apple or itunes. I researched how to do a factory reset online and they all say to connect the cable and login to the itunes account which we don't have.

Is there a way to wipe everything and reset to factory without any passcode or without using itunes?

Or does it need to be done at an apple repair place?

Thanks, Joe
 

MacDawg

Moderator emeritus
Mar 20, 2004
19,823
4,502
"Between the Hedges"
No way to get the information from the son?

I'm no expert, but my understanding is you are SOL at this point
But someone smarter than me might come along
 

Shirasaki

macrumors P6
May 16, 2015
15,393
10,587
You need to have that password and ask your son to wipe his account from “find my iPhone”. Only then the iPad can be wiped back to factory settings. Even Apple repair shop won’t be Able to help you in this regard. You don’t need iTunes to reset to factory setting though.
 

augustya

Suspended
Feb 17, 2012
3,331
464
So in such a scenario is the iPad unusable for the person who has it in his hands, what if this was stolen, can the bearer not break in anyways bypassing the Passcode ?
 

ericwn

macrumors G4
Apr 24, 2016
11,784
10,318
Find my iPhone is a server based lock. Unless you enter exactly what the server end expects you do not get the chance to remove that Apple ID and put your own in.
 
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Shirasaki

macrumors P6
May 16, 2015
15,393
10,587
So in such a scenario is the iPad unusable for the person who has it in his hands, what if this was stolen, can the bearer not break in anyways bypassing the Passcode ?
The answer is “anything is possible”. One way is to exploit iOS weakness like Cellebrite. Another way is to replace key chips responsible for activation lock. The data is irretrievable but the device is usable again.
 

LiveM

macrumors 65816
Oct 30, 2015
1,268
614
Get him to log into a Mac, and then use iTunes to reset it while it is connected to the iPad.
 

AZhappyjack

macrumors G3
Jul 3, 2011
9,583
22,641
Happy Jack, AZ
So in such a scenario is the iPad unusable for the person who has it in his hands, what if this was stolen, can the bearer not break in anyways bypassing the Passcode ?

No, and that's kind of the point of it all. Apple developed this process precisely as a deterrent to iOS device theft - to prevent stolen devices from being wiped and used by the thief.

It has, however, created a new class of victims - the thief steals a locked iPhone/iPad and sells it to an unsuspecting victim who pays good money for the stolen device only to find out he has purchased an expensive paperweight, creating a situation with one perpetrator who makes off with the cash, and two victims.
 
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Morrissey

macrumors regular
Mar 17, 2018
186
102
San Diego, California
I'ts a nightmare with Apple to forget the Apple ID password, my brother has an iPhone 6Plus that he stupidly erased, and because he didn't had an Apple device right now with his Apple ID on it, he have to wait 2 weeks, to get a call from Apple!!

He verified his email and phone number from Apple, but the process is that he have to wait 2 weeks, it's like he robbed himself his stupid iphone! :eek::oops:
 

macfacts

macrumors 601
Oct 7, 2012
4,651
5,447
Cybertron
I am trying to do a factory reset on my wife's iPad5 and we don't know the password. It was a gift from her son years ago and he set it up with his apple account and now nobody knows what the password is!

My wife can login on the homescreen and get in but if you try to reset to factory it asks for another passcode that we don't know for apple or itunes. I researched how to do a factory reset online and they all say to connect the cable and login to the itunes account which we don't have.

Is there a way to wipe everything and reset to factory without any passcode or without using itunes?

Or does it need to be done at an apple repair place?

Thanks, Joe

Can you access the mail app? Goto iCloud.com and pick I forgot my password and send rest code by email.
 

RevTEG

macrumors 65816
Oct 28, 2012
1,343
1,186
San Jose, Ca
Sounds like the son didn’t remove the iPad from his iCloud account. Without that password you’re out of luck. Even Apple won’t bypass that password unless the son proves it’s his. They won’t do it for you. That’s the whole point of the passcode.

As others have said, have the son log in to his iCloud account on a computer and remove the device. That’s the easiest solution.
 
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