iPad Need to factory reset and no passcode

[jmk909er]

I am trying to do a factory reset on my wife's iPad5 and we don't know the password. It was a gift from her son years ago and he set it up with his apple account and now nobody knows what the password is!

My wife can login on the homescreen and get in but if you try to reset to factory it asks for another passcode that we don't know for apple or itunes. I researched how to do a factory reset online and they all say to connect the cable and login to the itunes account which we don't have.

Is there a way to wipe everything and reset to factory without any passcode or without using itunes?

Or does it need to be done at an apple repair place?

Thanks, Joe

 

[MacDawg]

No way to get the information from the son?

I'm no expert, but my understanding is you are SOL at this point
But someone smarter than me might come along

 

[Shirasaki]

You need to have that password and ask your son to wipe his account from “find my iPhone”. Only then the iPad can be wiped back to factory settings. Even Apple repair shop won’t be Able to help you in this regard. You don’t need iTunes to reset to factory setting though.

 

[enc0re]

Have your son reset his Apple ID password.

https://support.apple.com/en-us/HT201487

 

[ericwn]

Have your son reset his Apple ID password.

https://support.apple.com/en-us/HT201487

It will probably be enough if he takes it out of find my iPhone.

 

[augustya]

So in such a scenario is the iPad unusable for the person who has it in his hands, what if this was stolen, can the bearer not break in anyways bypassing the Passcode ?

 

[ericwn]

Find my iPhone is a server based lock. Unless you enter exactly what the server end expects you do not get the chance to remove that Apple ID and put your own in.

 

[Shirasaki]

So in such a scenario is the iPad unusable for the person who has it in his hands, what if this was stolen, can the bearer not break in anyways bypassing the Passcode ?

The answer is “anything is possible”. One way is to exploit iOS weakness like Cellebrite. Another way is to replace key chips responsible for activation lock. The data is irretrievable but the device is usable again.

 

[AutomaticApple]

Just ask the son maybe?

 

[*~Kim~*]

Could Apple not help if the OP had the receipt showing the serial number?

 

[LiveM]

Get him to log into a Mac, and then use iTunes to reset it while it is connected to the iPad.

 

[AZhappyjack]

So in such a scenario is the iPad unusable for the person who has it in his hands, what if this was stolen, can the bearer not break in anyways bypassing the Passcode ?

No, and that's kind of the point of it all. Apple developed this process precisely as a deterrent to iOS device theft - to prevent stolen devices from being wiped and used by the thief.

It has, however, created a new class of victims - the thief steals a locked iPhone/iPad and sells it to an unsuspecting victim who pays good money for the stolen device only to find out he has purchased an expensive paperweight, creating a situation with one perpetrator who makes off with the cash, and two victims.

 

[Morrissey]

I'ts a nightmare with Apple to forget the Apple ID password, my brother has an iPhone 6Plus that he stupidly erased, and because he didn't had an Apple device right now with his Apple ID on it, he have to wait 2 weeks, to get a call from Apple!!

He verified his email and phone number from Apple, but the process is that he have to wait 2 weeks, it's like he robbed himself his stupid iphone!

 

[macfacts]

I am trying to do a factory reset on my wife's iPad5 and we don't know the password. It was a gift from her son years ago and he set it up with his apple account and now nobody knows what the password is!

My wife can login on the homescreen and get in but if you try to reset to factory it asks for another passcode that we don't know for apple or itunes. I researched how to do a factory reset online and they all say to connect the cable and login to the itunes account which we don't have.

Is there a way to wipe everything and reset to factory without any passcode or without using itunes?

Or does it need to be done at an apple repair place?

Thanks, Joe

Can you access the mail app? Goto iCloud.com and pick I forgot my password and send rest code by email.

 

[PBG4 Dude]

https://iforgot.apple.com to reset password.

 

[RevTEG]

Sounds like the son didn’t remove the iPad from his iCloud account. Without that password you’re out of luck. Even Apple won’t bypass that password unless the son proves it’s his. They won’t do it for you. That’s the whole point of the passcode.

As others have said, have the son log in to his iCloud account on a computer and remove the device. That’s the easiest solution.

 

[digitalexplr]

OP seems to have disappeared. Not seen in nearly 8 weeks.

 

[sparksd]

OP seems to have disappeared. Not seen in nearly 8 weeks.

Yeah, the single post and lack of return visits makes you question the real origins of his issue.

 

[muzzy996]

Not me , I just assumed they called the son and he resolved it for them.