Need to get a case number from Apple, can I do it online?

[Sri Theo]

Hey everyone I seem to have the same problem that a lot of MacBook users have had with their chargers, but I have an added glitch- I'm in a foreign country and they said I need to get a case number from Apple before they can order one with the same style plug as mine (UK- I'm in Copenhagen right now).

Trouble is I seem to be a bit retarded, I can't find a nice "email us to report a problem" button on their web page so if anyone can tell me their customer support email address that would be great.

Although I'm not sure if I need the Danish or UK branch...

Thanks for any help you can give me.

 

[aristobrat]

You can do some things online:
https://selfsolve.apple.com/GetWarranty.do

... but for most things, you need to call AppleCare to get a case#.

 

[JediMeister]

I know that Apple Expert allows you to create a case number, and for specific regions allows you to schedule a callback. Not sure if the case creation/callback are linked but it seems the callbacks are limited to US and Canada for the time being. You could give it a shot, there's no harm in trying. If it works, post back so other forums users can benefit.