Need to get a case number from Apple, can I do it online?

Discussion in 'Mac Basics and Help' started by Sri Theo, May 21, 2009.

  1. Sri Theo macrumors newbie

    May 21, 2009
    Hey everyone I seem to have the same problem that a lot of MacBook users have had with their chargers, but I have an added glitch- I'm in a foreign country and they said I need to get a case number from Apple before they can order one with the same style plug as mine (UK- I'm in Copenhagen right now).

    Trouble is I seem to be a bit retarded, I can't find a nice "email us to report a problem" button on their web page so if anyone can tell me their customer support email address that would be great.

    Although I'm not sure if I need the Danish or UK branch...

    Thanks for any help you can give me.
  2. aristobrat macrumors G5

    Oct 14, 2005
  3. JediMeister macrumors 68040

    Oct 9, 2008
    I know that Apple Expert allows you to create a case number, and for specific regions allows you to schedule a callback. Not sure if the case creation/callback are linked but it seems the callbacks are limited to US and Canada for the time being. You could give it a shot, there's no harm in trying. If it works, post back so other forums users can benefit.

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