Need to get a phone replacement

[Bankaimadness]

Lock button isn't working well.

Do I need to make an appointment or can I just walk into an apple store and ask to get it fix?

 

[maflynn]

You need to make an appointment. The Geniuses are to busy to accept anyone walking up.

 

[MVallee]

You should make an appointment, which you can do from the Apple store app right on your phone.

 

[Interstella5555]

Lock button isn't working well.

Do I need to make an appointment or can I just walk into an apple store and ask to get it fix?

What did it tell you on the apple support page?

 

[Lucille Carter]

Appointment is always the best.

 

[Applejuiced]

Appointment off course.
Unless you want to wait a few hours sitting there for a while waiting for an oppening.

 

[narutoninjakid]

Yeah an appointment is your best option. If not you will have to wait a long time depending on how popular your apple store is (most of them are popular lol).

 

[aristobrat]

Lock button isn't working well.

Do I need to make an appointment or can I just walk into an apple store and ask to get it fix?

If you just walk in, they put you in a "Standby Queue", which means you'll likely be sitting around until someone with an appointment scheduled doesn't show up.

At the store I worked at, people were often in Standby for hours.

You can make a Genius Bar reservation online:
http://concierge.apple.com/reservation/us/en/

I'd highly recommend you do that vs. just walking in.