Need to reset iPhones with Activation Lock as new

Discussion in 'iPhone' started by joflo723, Oct 30, 2014.

  1. joflo723 macrumors member

    Joined:
    Dec 6, 2010
    #1
    Having a little trouble and hoping someone can help.

    We purchased iPhones for about a dozen employees a couple of years ago for a trial business that ended up not working out. Most of the employees left the company on their own and we unfortunately had to let a few of them go before closing the business.

    We have collected all of their phones, and wanted to offer them to the employees of our parent company, but I need to wipe them all and reset them as new iPhones first. The problem is, most of the employees who had them previously had Find My iPhone enabled, and the Activation Lock is now prohibiting me from finishing the reset via iTunes. I have no way of contacting these old employees now, so I can't ask them for their Apple IDs and passwords, or ask them to delete the device from the iCloud account.

    Do I have any options? Surely these can't be *bricked* at this point? There has to have been employers who have had to deal with this issue before after employees have either been fired or quit.

    Thanks in advance for any help.

    Jo
     
  2. T5BRICK macrumors 604

    T5BRICK

    Joined:
    Aug 3, 2006
    Location:
    Oregon
    #2
    They are bricks if you can't contact the employees and ask them to unlock them. There is nothing you can do otherwise.

    The companies IT department should have set these up so the admin can control who they are assigned to.
     
  3. Mr_Brightside_@ macrumors 68020

    Mr_Brightside_@

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    #3
    Shouldn't Apple be able to help, assuming he or she has proof of purchase under his or her name?
     
  4. T5BRICK macrumors 604

    T5BRICK

    Joined:
    Aug 3, 2006
    Location:
    Oregon
    #4
    It may be worth a try, but I'm pretty sure they aren't able to bypass Activation lock.

    Apple offers this advice:

    http://support.apple.com/kb/ht5818
     
  5. dave420 macrumors 65816

    Joined:
    Jun 15, 2010
    #5
    Yes it's definitely worth a shot to call Apple, especially if they have proof of purchase and they are in warranty. I wouldn't write them off as bricks quite yet. Might be tricky to find the write person at Apple, but I've heard it is possible before.
     
  6. joflo723 thread starter macrumors member

    Joined:
    Dec 6, 2010
    #6
    We do have proof of purchase, however I doubt they're still in warranty. Most of them are iPhone 4 (the first ones we purchased) and just a couple of 5 and 5s that we purchased more recently.

    We'll give Apple a call and see what we can do. And lesson learned!

    Thanks!
     
  7. NT1440 macrumors G4

    NT1440

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    May 18, 2008
    Location:
    Hartford, CT
    #7
    Apple has NO ability to unlock them.
     
  8. Givmeabrek macrumors 68030

    Givmeabrek

    Joined:
    Apr 20, 2009
    Location:
    NY
    #8
    Plus proof of purchase does not prove the current owner. The Apple ID is what proves ownership. Not much you can do..... :cool:
     
  9. joflo723 thread starter macrumors member

    Joined:
    Dec 6, 2010
    #9
    What about this....assuming the employees used their company email as their Apple IDs on the company phones, what if we re-activate their emails and use the "Forgot Password" on iCloud to have the password reset? Do you think that might work? Since the company email IS owned by the company.
     
  10. Newtons Apple Suspended

    Newtons Apple

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    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #10
    Not sure if that will work either.
     
  11. CEmajr macrumors 601

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    Dec 18, 2012
    Location:
    Charlotte, NC
    #11
    That would work if you know the passwords to their emails.
     
  12. VSMacOne macrumors 601

    VSMacOne

    Joined:
    Oct 18, 2008
    #12
    This would work. All you need is access to the email account in order to reset the password.
     
  13. legioxi macrumors 6502a

    Joined:
    Mar 2, 2013
    #13
    Apple can turn off the "Activation Lock" but they cannot unlock the phone so you can view the contents. If you do a DFU restore and are stuck at the Activation Lock you need to contact your wireless provider rep (you have a business account, right?) and have them reach out to apple to turn off the Activation Lock on the phones.

    ----------

    If it is a company email, the company has the ability to reset the email password quite easily.
     
  14. joflo723 thread starter macrumors member

    Joined:
    Dec 6, 2010
    #14
    Sweet. Our IT Department can reset each of their passwords...that's no problem. Then we can access those and use the Forgot Password on iCloud. Again, this is assuming they set them up using their corporate email address and not their personal email address.

    Thank you all very much for the info.
     
  15. heisenberg123 macrumors 603

    heisenberg123

    Joined:
    Oct 31, 2010
    Location:
    Hamilton, Ontario
    #15
    I did not read everyones replies but we use iPhones at my work and I manage them internally, when an employee leaves and it has an activation lock I email my carrier who in turn get apple to unlock them.

    we are a very large company so I only look after the phones in my office, I am not sure what info the carrier provides apple I assume the obvious IMEI # Serial Number and some kind of verification that lets apple know who is the owner of the phones

    so to answer yes apple can get them working again

    ----------

    this is wrong, I have had iPhones with activation locks removed for my work

    what do you think everyone who gets fired or quits is allowed to make a phone useless?
     
  16. NT1440 macrumors G4

    NT1440

    Joined:
    May 18, 2008
    Location:
    Hartford, CT
    #16


    I waited for 3 weeks for them to deactivate a former professors Activation Lock after proving definitively that it was State property for the campus. Nothing.

    I had to hunt down the visiting professor from Arizona and get her to remove Activation Lock through Find My iPhone.

    Apple may have the ability, but good luck getting them to do a damn thing about it.
     
  17. legioxi macrumors 6502a

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    Mar 2, 2013
    #17
    Did you go through the wireless carrier the phone was on? Using your business account rep?
     
  18. NT1440 macrumors G4

    NT1440

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    May 18, 2008
    Location:
    Hartford, CT
    #18
    It was an iPad, won't don't have an account rep, we are a State University.
     
  19. legioxi macrumors 6502a

    Joined:
    Mar 2, 2013
    #19
    Ah, I can't say anything about going to Apple direct. We go through our ATT/Verizon/Sprint reps. Our iPads also have accounts (Cellular models). Usually large accounts (like a university) have more pull with cellular companies who have a lot more pull with Apple than a customer direct.
     
  20. AppleBonker macrumors newbie

    AppleBonker

    Joined:
    Sep 20, 2014
    #20
    If you do a DFU restore, Apple CAN remove an activation lock (Apple ID activation lock) as long as you can provide proof of purchase and photo ID. That said, I know this can be done for a single device, not sure what the protocol would be if you showed up with multiple.
     
  21. NT1440 macrumors G4

    NT1440

    Joined:
    May 18, 2008
    Location:
    Hartford, CT
    #21
    You'd think, I've found that they are useless and it's far more effective to just use GSX to do our own repairs or send things out.

    Our iPads are all wifi models as well.
     
  22. rabbitjetta macrumors member

    Joined:
    Nov 16, 2010
    #22
    I'm curious on this as well. I manage my company's iPhones and have about 5 that are locked. We currently have 175 roughly with verizon.
     
  23. BriOS macrumors member

    Joined:
    Oct 23, 2014
    #23
    You have to call apple with the serial # of the device, and they will generate a ticket. Then they will send you an email and you have to respond back with a scanned PO or proof of ownership. Once they get it, they have up to 10 days to unlock it on their side. Sometimes they send a confirmation email when its been done, sometimes they dont. Here at my work, we manage 3000 ipads for employees and have to do this weekly. Its free too even if you are out of warranty. Thats the process.
     

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