My 1 month old 17" ended up having 4 keys fall off of it. F, I, 7, 5. Took it into Apple. ( Its the oct 2011 edidtion, got it cheap at bb, look up my old threads ) They looked at me and said, well if 4 came off then we should just do a top case replacement and not just stick on 4 keys since others will prob break. I appreciated this and said ok, 4 days later here I am. I get to the Apple store today since they called and said it was ready. I get there and get asked to show my ID twice, whatever no big deal. He comes out of the back of the store, with it wrapped up, and a padded envelope inside. Im like ok this should be good... He takes it out says "that they had to give it some more love...." Apparently the tech that was working on my baby "severely scratched the top cover near the apple logo" so they replaced that as well. So pretty much everything but the bottom cover. So the "Genius" looks at me and says " well you have basically a new computer! " like it was a good thing. then I look inside the goodie bag, its my 16 gb of ram..... They put in 2 4GB sticks to make it 8 for free since they said my ram wasnt good, ( When I got home I popped it back in and it works like a charm ) so Idk why they did that. So now I have an extra 8 gigs laying around lol. I look at the bottom and the damn thing is scratched, and believe me, I didn't bring it in that way. The Keyboard at least is nice.... Ugh, idk if I should go in or bitch or not, I mean it was gonna get one sooner or later. Sorry had to vent lol oh and to top it off, it had glue residue on the top case and bottom and I started to rub it off and it liek rolled up into a ball and then the genius was like " oh let me clean that for you".... The trackpad click is louder than it was before. Also noticed a new scratch that I never had after they replaced it.