Need Your Help...Please my already broken iPhone 4 dropped in water

[pickmeup212]

Hey guys,

I just bought an iPhone 4 a little over a month ago, and within the past month my home button stopped working. I have an extended warranty until next year in April, so I decided to schedule an appointment to take it to Apple, because the same problem happened to my brother and they replaced it.

My appointment is tomorrow night, and I made it last week. This weekend I went to Nantucket and my phone got water damaged and, of course, no longer works.

Seeing as I was going to get my iPhone replaced anyway....do I have any chance of getting them to replace it even though now it's water damaged?

 

[runtohell121]

You might have to pay for the replacement since it is water damage and not hardware malfunction.

 

[pickmeup212]

You might have to pay for the replacement since it is water damage and not hardware malfunction.

But it already had a hardware malfunction, and I made an appointment planning to replace it before the water damage even happened.

 

[runtohell121]

But it already had a hardware malfunction, and I made an appointment planning to replace it before the water damage even happened.

Water damage or Screen damage overrides any damages/malfunctions from what I know.

 

[pickmeup212]

Water damage or Screen damage overrides any damages/malfunctions from what I know.

but how is that fair if i was going to get it replaced anyway?

 

[Ke1ington]

But it already had a hardware malfunction, and I made an appointment planning to replace it before the water damage even happened.

How are they to know that though?

 

[MacDawg]

but how is that fair if i was going to get it replaced anyway?

Apple has no way of knowing when the water damaged occurred
Unfortunately, the liquid sensors don't time stamp

 

[runtohell121]

How are they to know that though?

Water/moisture sensor from the headphone jack for water damage which is one thing Apple checks before any replacement.

 

[pickmeup212]

Water/moisture sensor from the headphone jack for water damage which is one thing Apple checks before any replacement.

so in other words, i'm screwed.

 

[MacDawg]

so in other words, i'm screwed.

Not necessarily
Go to your appointment, tell your story and hope for the best
Apple has been known to have amazing customer service
And each location/genius handles things differently

You don't have anything to lose

 

[Roller]

Apple has no way of knowing when the water damaged occurred
Unfortunately, the liquid sensors don't time stamp

Technically, if the iPhone had a defect verifiably unrelated to water that would warrant replacement, it wouldn't matter when the water damage occurred. I doubt if Apple will see it that way, but it couldn't hurt to ask.

 

[pickmeup212]

Thank you, MacDawg and Roller...I hope it turns out that way.

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would i might be able to qualify for Out-of-Warranty service?

I read this on the Apple site: "However, an iPhone that has failed due to contact with liquid may be eligible for out-of-warranty service."

...i would be MUCH more willing to pay a hundred and something dollars than the ridiculous 545 replacement.

 

[NM08SRT8]

but how is that fair if i was going to get it replaced anyway?

Fair? You broke your phone.. Should have been more careful. I understand initially it was a hardware issue, but your negligence has now turned it into user damage via water. It's still fair that they will make you pay for a replacement due to water damage. Not fair is them charging out for a hardware failure within your warranty time frame.

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Technically, if the iPhone had a defect verifiably unrelated to water that would warrant replacement, it wouldn't matter when the water damage occurred. I doubt if Apple will see it that way, but it couldn't hurt to ask.

Then they should fix his button and give him back a water damaged phone.. Lol

 

[runtohell121]

Thank you, MacDawg and Roller...I hope it turns out that way.

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would i might be able to qualify for Out-of-Warranty service?

I read this on the Apple site: "However, an iPhone that has failed due to contact with liquid may be eligible for out-of-warranty service."

...i would be MUCH more willing to pay a hundred and something dollars than the ridiculous 545 replacement.

Yes, you're eligible for out of warranty replacement. It would cost $149 + tax for the iPhone 4 and $199 + tax for iPhone 4S.

 

[pickmeup212]

Fair? You broke your phone.. Should have been more careful. I understand initially it was a hardware issue, but your negligence has now turned it into user damage via water. It's still fair that they will make you pay for a replacement due to water damage. Not fair is them charging out for a hardware failure within your warranty time frame.

....i got pushed off a dock into the water because i wouldn't give some drunk stranger guy my phone number. so yeah, i guess saying "no" is my carelessness.

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Yes, you're eligible for out of warranty replacement. It would cost $149 + tax for the iPhone 4 and $199 + tax for iPhone 4S.

thank you very much, runtohell, I really appreciate it.

 

[ThatsMeRight]

Fair? You broke your phone.. Should have been more careful. I understand initially it was a hardware issue, but your negligence has now turned it into user damage via water. It's still fair that they will make you pay for a replacement due to water damage. Not fair is them charging out for a hardware failure within your warranty time frame.

....i got pushed off a dock into the water because i wouldn't give some drunk stranger guy my phone number. so yeah, i guess saying "no" is my carelessness.

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thank you very much, runtohell, I really appreciate it.

Than that guy should pay you.

 

[pickmeup212]

Than that guy should pay you.

hear, hear!

 

[Ke1ington]

Apple has no way of knowing when the water damaged occurred
Unfortunately, the liquid sensors don't time stamp

Water/moisture sensor from the headphone jack for water damage which is one thing Apple checks before any replacement.

MacDawg worded it better than I. That's the point I was trying to make.