Hi, I'm trying to setup an low-experience computer user up so that I can remotely control their iBook from 100 miles away. I'm all set up at our main office with broadband, multiple apple computers, etc. The remote office will consist of an iBook and an all-in-one fax/scan/copy/print machine. iChat for audio and text chat will be main tech suppport, but when the user has trouble with anything past verbal explanation, the functionality of Apple's Remote Desktop will be needed. Am I correct in thinking that I will be able to control the remote computer, 100 miles away, through our broadband internet to their dialup connection? How secure will this be and how difficult to set up? Can I use and older version of RD? Are there any less expensive pieces of software that I could pursue? Anything else I'm not thinking of? Thanks!