I've been lurking this forum a long time but I'm now running into an issue that requires some assistance if possible. Full disclosure: all my mobile devices are android based so my iOS knowledge isn't up to snuff. Anyway, I bought a 16GB iPad Air2 for my elderly mother this past Xmas (new from Staples). Given her age and her lack of anything technical, I opted to set up her iPad without Activation Lock, TouchID and (specifically) passcode so she didn't have to worry about all that stuff. So today, she was prompted to update the OS and went ahead with it. When I stopped by her place later in the evening, the iPad was stuck on the screen asking for a passcode. What passcode is it asking for? I didn't set up any passcode on her iPad so I'm not sure why it's asking for one. I've tried a few passcodes that I'm familiar with but none of them worked (and the retry delay is up to 60 minutes now!) So, what are my options? Restore as new? Re-install?