Needing passcode after iOS upgrade

Discussion in 'iOS 9' started by tpham5919, Mar 28, 2016.

  1. tpham5919 macrumors regular

    Joined:
    Mar 21, 2016
    Location:
    chandler, az
    #1
    I've been lurking this forum a long time but I'm now running into an issue that requires some assistance if possible. Full disclosure: all my mobile devices are android based so my iOS knowledge isn't up to snuff.

    Anyway, I bought a 16GB iPad Air2 for my elderly mother this past Xmas (new from Staples). Given her age and her lack of anything technical, I opted to set up her iPad without Activation Lock, TouchID and (specifically) passcode so she didn't have to worry about all that stuff. So today, she was prompted to update the OS and went ahead with it. When I stopped by her place later in the evening, the iPad was stuck on the screen asking for a passcode. What passcode is it asking for? I didn't set up any passcode on her iPad so I'm not sure why it's asking for one. I've tried a few passcodes that I'm familiar with but none of them worked (and the retry delay is up to 60 minutes now!) :)

    So, what are my options? Restore as new? Re-install?
     
  2. lolkthxbai macrumors 65816

    lolkthxbai

    Joined:
    May 7, 2011
    #2
    Sorry to hear that. Honestly, I don't believe passcodes can be setup by the device itself. I'm sure you know what I'm implying, but to answer your question, you have two choices. Input the correct passcode or reset the device to factory settings (DFU restore) and erase all the data on the iPad. You might not have turned on Activation Lock but did you at least set up an iCloud account to backup the iPad or ever back up to your computer?
     
  3. tpham5919 thread starter macrumors regular

    Joined:
    Mar 21, 2016
    Location:
    chandler, az
    #3
    Yah, I did consider the possibility (hence the max attempts) but if I did set up a passcode initially it wasn't any of the ones I know. Anyway, I did a full restore as suggested and the iPad is working now. She mainly uses it for watching YouTube and browsing so data loss is minimal. Only the hassle of having to install iTunes on my laptop just for this one job and then uninstall it. I did make sure to set up the passcode this time. Thanks for the suggestion.
     
  4. lolkthxbai macrumors 65816

    lolkthxbai

    Joined:
    May 7, 2011
    #4
    No worries! Glad it working out in the end!
     
  5. iLG macrumors member

    Joined:
    Sep 30, 2011
    #5
    Ask the FBI to get the Israelis to assist
     
  6. bcave098 macrumors 6502

    bcave098

    Joined:
    Sep 6, 2015
    Location:
    Northern British Columbia
    #6
    If it was after the installation, one of the first things (I think like the second page) it asks for after updating (when you don't use a passcode) is to add a new 6-digit passcode. It's possible one was added at that point?
     
  7. snow755 macrumors 6502a

    snow755

    Joined:
    Sep 12, 2012
    #7
    This is why I don't uesd passcode on my iPad has you can has ways for get them and end up in a mess
     
  8. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #8
    Seems like the whole issue is that a passcode wasn't being used and was still somehow asked for.
     
  9. tpham5919 thread starter macrumors regular

    Joined:
    Mar 21, 2016
    Location:
    chandler, az
    #9
    Pretty sure I didn't set it up initially just to avoid the same sticky situation that I was in just now.
    --- Post Merged, Mar 29, 2016 ---
    it seemed that way. not sure what happened but it sounds like there wasn't a whole lot to do but to restore the ipad. oh well.
     
  10. bcave098 macrumors 6502

    bcave098

    Joined:
    Sep 6, 2015
    Location:
    Northern British Columbia
    #10
    I meant after the update itself. Is it possible she made a passcode after updating it?
     
  11. throAU macrumors 601

    throAU

    Joined:
    Feb 13, 2012
    Location:
    Perth, Western Australia
    #11
    Pretty sure a recent update started to ask you to set a passcode on reboot, if you did not already have one.

    It is in your (and hers) interests to set a passcode to prevent your device being used to rack up big bills if it is stolen, to ensure that your data is secure, etc.


    At the end of the day, you need to read what the screen is telling you.
     
  12. tpham5919 thread starter macrumors regular

    Joined:
    Mar 21, 2016
    Location:
    chandler, az
    #12
    It's possible but knowing her I would be surprised if she did anything with that screen. I can't waterboard her to find out what really took place so I just chalky it up as one of those unsolved mysteries
    --- Post Merged, Mar 30, 2016 ---
    We're fully aware of (and accept) the risk of using the device unprotected but thx for the suggestion. And I'll ignore your assumption about her blindly doing things on the iPad without understanding what it's asking.
     

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