I just got off the phone with Apple support, regarding the ipod touch negative screen issue. They told me it was not a hardware problem, but a software issue, and Apple was issuing an update for it in the near future. Could this be true? Also, I asked , even if this update 'never arrived', would I still be able to exchange it with you within 90 days, as I though the warranty said. He told me 14 days. I am in the UK, is this correct?