Negative Units Sold

Discussion in 'iOS Programming' started by DifferentialApp, Jun 3, 2010.

  1. DifferentialApp macrumors regular

    Joined:
    May 14, 2010
    #1
    What does it mean if you have a negative unit sold? I was looking at my friend's sales and trends, and i saw this: Units -1 Price .36 Currency GBP Customer Price -.59

    He asked me to help him out so I came on here.

    Thanks!
     
  2. firewood macrumors 604

    Joined:
    Jul 29, 2003
    Location:
    Silicon Valley
    #2
    The iTunes store gave someone a refund for a previous purchase?
     
  3. DifferentialApp thread starter macrumors regular

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    May 14, 2010
  4. Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
    #4
    You can indeed. Though you need a good reason to have it refunded.
     
  5. DifferentialApp thread starter macrumors regular

    Joined:
    May 14, 2010
    #5
    How can you return an app? What is a reason you could put so that they will let you return the app?
     
  6. firewood macrumors 604

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    Jul 29, 2003
    Location:
    Silicon Valley
    #6
    Some legal jurisdictions require giving refunds for reported credit card fraud. So there's at least one possible reason.
     
  7. DifferentialApp thread starter macrumors regular

    Joined:
    May 14, 2010
    #7
    Oh, okay. So it doesn't mean there is a problem with the app or anything?
     
  8. dejo Moderator

    dejo

    Staff Member

    Joined:
    Sep 2, 2004
    Location:
    The Centennial State
    #8
    iTunes has been known to offer refunds on apps that the purchaser feels was not as promised, if you provide an decent and polite explanation.
     
  9. DifferentialApp thread starter macrumors regular

    Joined:
    May 14, 2010
    #9
    Ahh okay, thanks. I don't believe his app was bad or not as promised. The description was the same as the product and the screenshots showed the same app that you would purchase.

    Thanks everyone!
     
  10. fishkorp macrumors 68020

    fishkorp

    Joined:
    Apr 10, 2006
    Location:
    Ellicott City, MD
    #10
    That doesn't matter, if a customer isn't happy, they'll bitch and complain until they get a refund. I've had a few refunds issued. Reasons customers claimed weren't even anything I could control. Some people just like to complain, even about a 99 cent app.
     
  11. Avizzv92 macrumors regular

    Joined:
    Mar 23, 2008
    #11
    What I hate is that they get to keep the app when they get the refund, not sure if this still happens. But I know of a person who got a refund once or twice and still kept the app.
     
  12. dejo Moderator

    dejo

    Staff Member

    Joined:
    Sep 2, 2004
    Location:
    The Centennial State
    #12
    And, you realize of course, that the app description and static screenshots can't always properly convey what the app does or looks like. Screenshots are just moments in time.
     
  13. softwareguy256 macrumors regular

    Joined:
    Jun 5, 2010
    #13
    Did he lose money? I read an article that a developer can actually lose money if people keep getting refunded!
     
  14. firewood macrumors 604

    Joined:
    Jul 29, 2003
    Location:
    Silicon Valley
    #14
    You can only lose money on refunds if well over half of all your apps at any price point are returned. However, most developers see a return rate of maybe between 0.1% and 1% of all downloads. For these small amounts, Apple seems to have been deducting only the developers 70% share, even though the agreement says they could subtract more.

    But YMMV.
     
  15. sammich macrumors 601

    sammich

    Joined:
    Sep 26, 2006
    Location:
    Sarcasmville.
    #15
    There's no need to ashamed. I can see your apps in your sig.
     

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