So I bought a Neo Hybrid from Spigen (through Amazon) at launch and the shell just broke at the weak point around the vibrate toggle switch. I've only removed it about 4 times since I received it, and always very carefully. I remember the same thing happening to another Spigen case I had for my 5. These cases are beautiful but they seem really fragile. I sent an email and will see what they say. I don't expect to hear back anytime soon.