Neo Hybrid broke

Discussion in 'iPhone Accessories' started by ajm222, Oct 14, 2014.

  1. ajm222 macrumors 6502a

    Joined:
    Sep 19, 2012
    #1
    So I bought a Neo Hybrid from Spigen (through Amazon) at launch and the shell just broke at the weak point around the vibrate toggle switch. I've only removed it about 4 times since I received it, and always very carefully. I remember the same thing happening to another Spigen case I had for my 5. These cases are beautiful but they seem really fragile. I sent an email and will see what they say. I don't expect to hear back anytime soon.
     
  2. Xultar, Oct 18, 2014
    Last edited: Oct 18, 2014

    Xultar macrumors 6502a

    Xultar

    Joined:
    Dec 4, 2010
    #2
    I removed my Neo hybrid multiple times a day. Since I put it on my 6+ 9/19 and mine is still going strong. I haven't had any warping or breakage. I love the case in a fall I'm sure it'd protect well but it adds too much bulk for me.

    I guess I got lucky with mine, buttons worked ok from the start though they sent stabilizers anyway. The case looked great andperformed even better, plus I had no defects. I ordered from Amazon on pre-order day & had the case on Tuesday before launch so I had it for my pre-order on 9/19.
     
  3. ajm222 thread starter macrumors 6502a

    Joined:
    Sep 19, 2012
    #3

    Interesting. So I must be unlucky. I'm hoping they respond soon. I expect them to ship a replacement. Will also be interesting to see if they fixed the button issue. But like I said, I'm sure it will be weeks before I hear anything. Which is a shame because I'm using the TPU portion of the case alone while I wait. Thanks for the response.
     
  4. Xultar macrumors 6502a

    Xultar

    Joined:
    Dec 4, 2010
    #4
    They are probably in a hole due to back orders and replacement reauests. Hope they contact you soon.
     
  5. ajm222 thread starter macrumors 6502a

    Joined:
    Sep 19, 2012
    #5
    Thanks. Yeah, they're definitely way behind. They've sent outseveral emails saying us much.
     
  6. vomhorizon macrumors 6502a

    Joined:
    Sep 24, 2013
    #6
    Good luck, I wrote them about 2 weeks ago and haven't heard anything yet on my Glass screen protector issues (discussed on this forum). Spigen to me has been a big disappointment of late, and I have been a loyal spigen customer for a few years now.
     
  7. ajm222 thread starter macrumors 6502a

    Joined:
    Sep 19, 2012
    #7
    I remember all of these same issues occurring when the 5 was released. You'd think eventually they'd learn to be prepared for a big release of a new model but I guess not. I actually filed a complaint against them with the BBB back then. It was really bad.
     
  8. alice.c macrumors newbie

    Joined:
    Dec 3, 2013
    #8
    Think spigen actually has really diminish in terms of quality....... I am waiting for someone to review this

    https://www.kickstarter.com/projects/1081571316/rhinosheild-crash-guard-slim-impact-bumper-for-iph

    looks promising.
     
  9. minimac macrumors member

    Joined:
    Jan 29, 2003
    Location:
    NJ
    #9
    Any update? Mine just broke the in the same spot as yours last night. I had never removed it and it had not been dropped. I sent them an email looking for a replacement...

     
  10. ajm222 thread starter macrumors 6502a

    Joined:
    Sep 19, 2012
    #10
    Nope. They're so far behind and I don't expect a response for months, if ever. I might have to chalk it up to a loss and buy something else. Or take it up again with the BBB.
     
  11. Luxceleritas macrumors newbie

    Joined:
    Oct 19, 2012
    Location:
    California
    #11
    Mine broke as well
    In less then two weeks. The product is garbage. spigen has really gone down hill!
     
  12. hokeyplyr48 macrumors member

    Joined:
    Jun 26, 2010
    #12
    I've been trying for 4 weeks to get them to even answer my email requesting the bumpers. Emailed 7 times on their website and 3 times on amazon. Got sick of them ignoring me so I opened a claim on amazon. Next day I get the email saying sorry we didn't respond.... Yea no you're not you just got called out by amazon and we're forced into responding.
     
  13. TheRealDamager macrumors 65816

    Joined:
    Jan 5, 2011
    #13
    Why are you all removing and reinstalling a case several times a day? I don't get it...
     
  14. rGiskard macrumors 68000

    rGiskard

    Joined:
    Aug 9, 2012
    #14
    Just got mine from China today. I paid about $7 for it and it is worth maybe $4 at the most. I don't have my 6+ yet but I tried twisting the case and the volume/mute cutouts are an obvious weak point.

    I figure I'll sell this POS on ebay with one of the screen protectors I bought. Should at least break even.
     
  15. Luxceleritas macrumors newbie

    Joined:
    Oct 19, 2012
    Location:
    California
    #15
    My case broke while it was on the phone. I wasn't even removing it. I only removed it twice. It's just not made very well.
     
  16. minimac macrumors member

    Joined:
    Jan 29, 2003
    Location:
    NJ
    #16
    I never removed the case. It snapped while it was sitting on the table. I heard a pop and couldn't figure out what it was until I picked up the phone and saw that it broke by the mute switch.

    I ended up filing a claim with Amazon since spigen was non-responsive. Amazon gave me a credit for the full value so I'm moving on. It was ordered from Amazon and fulfilled by spigen if that makes a difference.

    My advice would be to avoid this case and avoid spigen in general since they have zero customer support.
     

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