Neo Office refusing to open

Discussion in 'Mac Apps and Mac App Store' started by QuitTooth, Sep 10, 2014.

  1. QuitTooth, Sep 10, 2014
    Last edited by a moderator: Sep 10, 2014

    QuitTooth macrumors newbie

    Joined:
    Sep 3, 2014
    #1
    Hello All,

    When ever I try an open Neo Office, either by clicking the icon or by trying to open a document it refuses to open, and I'm not sure why.

    The crash log seems to indicate it's crashing at thread 1? Aside from that though I'm not sure what it all means. I'll post it below in the hope it helps someone understand what is going wrong,

    Thanks in advance,

    QuitTooth

    **********
    Code:
    Host Name:      Reliance-main-G5
    Date/Time:      2014-09-10 08:59:57.266 +0100
    OS Version:     10.4.11 (Build 8S165)
    Report Version: 4
    
    Command: soffice.bin
    Path:    /Applications/NeoOffice.app/Contents/MacOS/soffice.bin
    Parent:  WindowServer [65]
    
    Version: 3.1.2 Patch 9 (3.1.2 Patch 9 PowerPC (pluby:guibopowermac.local.))
    
    PID:    745
    Thread: 1
    
    Exception:  EXC_BAD_ACCESS (0x0001)
    Codes:      KERN_PROTECTION_FAILURE (0x0002) at 0x00000014
    
    Thread 0:
    0   libSystem.B.dylib             	0x9000af48 mach_msg_trap + 8
    1   libSystem.B.dylib             	0x9000ae9c mach_msg + 60
    2   com.apple.CoreFoundation      	0x907de9ac __CFRunLoopRun + 832
    3   com.apple.CoreFoundation      	0x907de2b0 CFRunLoopRunSpecific + 268
    4   com.apple.CoreFoundation      	0x907ed710 CFRunLoopRun + 52
    5   libvclmxp.dylib               	0x029f1a14 NewSVMainThreadAttributes + 500
    6   libvclmxp.dylib               	0x029f17b8 SVMain() + 456
    7   libsofficeapp.dylib           	0x0035c010 soffice_main + 240
    8   org.neooffice.NeoOffice       	0x00004b54 0x1000 + 15188
    9   org.neooffice.NeoOffice       	0x0000268c 0x1000 + 5772
    10  org.neooffice.NeoOffice       	0x00002390 0x1000 + 5008
    
    Thread 1 Crashed:
    0   libgcc_s.1.dylib              	0x9143dd14 _Unwind_fallback_frame_state_for + 564
    1   libgcc_s.1.dylib              	0x9143a3cc uw_frame_state_for + 96
    2   libgcc_s.1.dylib              	0x9143bb7c _Unwind_RaiseException + 184
    3   libstdc++.6.dylib             	0x94c82ea0 __cxa_throw + 116
    4   javavm.uno.dylib              	0x0627649c component_writeInfo + 25116
    5   libvclmxp.dylib               	0x02c35bf8 vcl::VCLThreadAttach::StartJava() + 696
    6   libvclmxp.dylib               	0x02c35de0 vcl::VCLThreadAttach::VCLThreadAttach[in-charge]() + 48
    7   libvclmxp.dylib               	0x02c35e80 vcl::java_lang_Object::saveRef(_jobject*) + 32
    8   libvclmxp.dylib               	0x02c455a8 vcl::com_sun_star_vcl_VCLFrame::com_sun_star_vcl_VCLFrame[in-charge](unsigned long, JavaSalFrame const*, JavaSalFrame const*, unsigned char, unsigned char) + 56
    9   libvclmxp.dylib               	0x02c33794 JavaSalInstance::CreateFrame(SalFrame*, unsigned long) + 100
    10  libvclmxp.dylib               	0x02b8d8dc Window::IsTopWindow() const + 1628
    11  libvclmxp.dylib               	0x02b15b60 Accelerator::Accelerator[not-in-charge](ResId const&) + 21824
    12  libvclmxp.dylib               	0x02b15c64 Accelerator::Accelerator[not-in-charge](ResId const&) + 22084
    13  libvclmxp.dylib               	0x02b9a9f8 WorkWindow::IsMaximized() + 232
    14  libvclmxp.dylib               	0x02b30cb4 IntroWindow::IntroWindow[not-in-charge]() + 84
    15  libsplmxp.dylib               	0x06236a90 dyld_stub_rtl_ustr_shortenedCompare_WithLength + 102874672
    16  libsplmxp.dylib               	0x06236cfc dyld_stub_rtl_ustr_shortenedCompare_WithLength + 102875292
    17  libuno_cppuhelpergcc3.dylib.3 	0x006aea94 cppu::createFactoryProxy(com::sun::star::uno::Reference<com::sun::star::lang::XMultiServiceFactory> const&, com::sun::star::uno::Reference<com::sun::star::lang::XSingleServiceFactory> const&) + 540
    18  libuno_cppuhelpergcc3.dylib.3 	0x006adfc4 cppu::createStandardClassWithSequence(com::sun::star::uno::Reference<com::sun::star::lang::XMultiServiceFactory> const&, rtl::OUString const&, com::sun::star::uno::Reference<com::sun::star::reflection::XIdlClass> const&, com::sun::star::uno::Sequence<rtl::OUString> const&) + 4592
    19  libuno_cppuhelpergcc3.dylib.3 	0x006ae3c8 cppu::createStandardClassWithSequence(com::sun::star::uno::Reference<com::sun::star::lang::XMultiServiceFactory> const&, rtl::OUString const&, com::sun::star::uno::Reference<com::sun::star::reflection::XIdlClass> const&, com::sun::star::uno::Sequence<rtl::OUString> const&) + 5620
    20  libuno_cppuhelpergcc3.dylib.3 	0x006af220 cppu::createFactoryProxy(com::sun::star::uno::Reference<com::sun::star::lang::XMultiServiceFactory> const&, com::sun::star::uno::Reference<com::sun::star::lang::XSingleServiceFactory> const&) + 2472
    21  libuno_cppuhelpergcc3.dylib.3 	0x006af588 cppu::createFactoryProxy(com::sun::star::uno::Reference<com::sun::star::lang::XMultiServiceFactory> const&, com::sun::star::uno::Reference<com::sun::star::lang::XSingleServiceFactory> const&) + 3344
    22  libuno_cppuhelpergcc3.dylib.3 	0x006b01d0 cppu::createFactoryProxy(com::sun::star::uno::Reference<com::sun::star::lang::XMultiServiceFactory> const&, com::sun::star::uno::Reference<com::sun::star::lang::XSingleServiceFactory> const&) + 6488
    23  bootstrap.uno.dylib           	0x05e6f0e0 component_getFactory + 108992
    24  bootstrap.uno.dylib           	0x05e638f0 component_getFactory + 61904
    25  libsofficeapp.dylib           	0x00333c60 dyld_stub_NSAddressOfSymbol + 3074752
    26  libsofficeapp.dylib           	0x003343c4 dyld_stub_NSAddressOfSymbol + 3076644
    27  libvclmxp.dylib               	0x029f13a0 DeInitVCL() + 2624
    28  libvclmxp.dylib               	0x029f1954 NewSVMainThreadAttributes + 308
    29  libuno_sal.dylib.3            	0x0100ee84 osl_yieldThread + 564
    30  libSystem.B.dylib             	0x9002b908 _pthread_body + 96
    
    Thread 2:
    0   libSystem.B.dylib             	0x90053f88 semaphore_timedwait_signal_trap + 8
    1   libSystem.B.dylib             	0x90053de4 pthread_cond_timedwait + 676
    2   libuno_sal.dylib.3            	0x0100ada0 osl_waitCondition + 192
    3   libvos3gcc3.dylib             	0x003a0708 vos::OTimerManager::run() + 136
    4   libvos3gcc3.dylib             	0x0039e190 vos::threadWorkerFunction_impl(void*) + 48
    5   libuno_sal.dylib.3            	0x0100ee84 osl_yieldThread + 564
    6   libSystem.B.dylib             	0x9002b908 _pthread_body + 96
    
    Thread 3:
    0   libSystem.B.dylib             	0x9005abe0 accept + 12
    1   libuno_sal.dylib.3            	0x01017308 osl_acceptPipe + 40
    2   libvos3gcc3.dylib             	0x003a4390 vos::OPipe::accept(vos::OStreamPipe&) + 48
    3   libsofficeapp.dylib           	0x003555ec dyld_stub_NSAddressOfSymbol + 3212364
    4   libvos3gcc3.dylib             	0x0039e190 vos::threadWorkerFunction_impl(void*) + 48
    5   libuno_sal.dylib.3            	0x0100ee84 osl_yieldThread + 564
    6   libSystem.B.dylib             	0x9002b908 _pthread_body + 96
    
    Thread 1 crashed with PPC Thread State 64:
      srr0: 0x000000009143dd14 srr1: 0x100000000000d930                        vrsave: 0x0000000000000000
        cr: 0x82004428          xer: 0x0000000020000000   lr: 0x000000009143db70  ctr: 0x0000000091439a88
        r0: 0x0000000000000014   r1: 0x00000000f01ff1b0   r2: 0x0000000000000008   r3: 0x0000000042004204
        r4: 0x0000000000000046   r5: 0x00000000000003e8   r6: 0x00000000ffffffff   r7: 0x0000000000000000
        r8: 0x0000000000000000   r9: 0x000000000000000c  r10: 0x0000000081220008  r11: 0x00000000a1433098
       r12: 0x0000000091439a88  r13: 0x00000000f01ffeb0  r14: 0x0000000000000000  r15: 0x00000000f01ffffc
       r16: 0x0000000006285684  r17: 0x0000000006280c70  r18: 0x0000000006285684  r19: 0x0000000006285684
       r20: 0x0000000006275684  r21: 0x0000000000499b00  r22: 0x00000000004a34b0  r23: 0x0000000002c35bf8
       r24: 0x00000000f01ff820  r25: 0x00000000f01ff5bc  r26: 0x00000000f01ff1e8  r27: 0x00000000f01ff268
       r28: 0x0000000000000020  r29: 0x0000000000000000  r30: 0x0000000002c35c00  r31: 0x000000009143dae8
    
    Binary Images Description:
        0x1000 -     0x5fff org.neooffice.NeoOffice 3.1.2 Patch 9 (3.1.2 Patch 9 PowerPC (pluby:guibopowermac.local.))	/Applications/NeoOffice.app/Contents/MacOS/soffice.bin
       0xa7000 -    0xabfff libi18nisolang1gcc3.dylib 	/Applications/NeoOffice.app/Contents/basis-link/program/libi18nisolang1gcc3.dylib
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      0x205000 -   0x2f3fff libxml2.2.dylib 	/usr/lib/libxml2.2.dylib
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      0x397000 -   0x3abfff libvos3gcc3.dylib 	/Applications/NeoOffice.app/Contents/basis-link/program/libvos3gcc3.dylib
      0x3c7000 -   0x3c9fff libunsafe_uno_uno.dylib 	/Applications/NeoOffice.app/Contents/basis-link/ure-link/lib/libunsafe_uno_uno.dylib
      0x3cd000 -   0x3ddfff libsaxmxp.dylib 	/Applications/NeoOffice.app/Contents/basis-link/program/libsaxmxp.dylib
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     0x2e23000 -  0x2ea0fff libfwemxp.dylib 	/Applications/NeoOffice.app/Contents/basis-link/program/libfwemxp.dylib
     0x2f00000 -  0x3017fff libsbmxp.dylib 	/Applications/NeoOffice.app/Contents/basis-link/program/libsbmxp.dylib
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     0x31c0000 -  0x31e8fff libfwimxp.dylib 	/Applications/NeoOffice.app/Contents/basis-link/program/libfwimxp.dylib
     0x320a000 -  0x3296fff libbasegfxmxp.dylib 	/Applications/NeoOffice.app/Contents/basis-link/program/libbasegfxmxp.dylib
     0x32ea000 -  0x32eefff libi18nutilgcc3.dylib 	/Applications/NeoOffice.app/Contents/basis-link/program/libi18nutilgcc3.dylib
     0x32fd000 -  0x33f3fff libicuuc.dylib.40.0 	/Applications/NeoOffice.app/Contents/basis-link/program/libicuuc.dylib.40.0
     0x3444000 -  0x3d6dfff libicudata.dylib.40.0 	/Applications/NeoOffice.app/Contents/basis-link/program/libicudata.dylib.40.0
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     0x5f3c000 -  0x5f6cfff libstore.dylib.3 	/Applications/NeoOffice.app/Contents/basis-link/ure-link/lib/libstore.dylib.3
     0x5f8e000 -  0x5f93fff libuno_purpenvhelpergcc3.dylib.3 	/Applications/NeoOffice.app/Contents/basis-link/ure-link/lib/libuno_purpenvhelpergcc3.dylib.3
     0x5fa6000 -  0x6163fff configmgr2.uno.dylib 	/Applications/NeoOffice.app/Contents/basis-link/program/configmgr2.uno.dylib
     0x61bc000 -  0x61d2fff stocservices.uno.dylib 	/Applications/NeoOffice.app/Contents/basis-link/ure-link/lib/stocservices.uno.dylib
     0x61db000 -  0x61e2fff sysmgr1.uno.dylib 	/Applications/NeoOffice.app/Contents/basis-link/program/sysmgr1.uno.dylib
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     0x621c000 -  0x6223fff localebe1.uno.dylib 	/Applications/NeoOffice.app/Contents/basis-link/program/localebe1.uno.dylib
     0x6228000 -  0x622efff behelper.uno.dylib 	/Applications/NeoOffice.app/Contents/basis-link/program/behelper.uno.dylib
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     0x629c000 -  0x62a4fff macbe1.uno.dylib 	/Applications/NeoOffice.app/Contents/basis-link/program/macbe1.uno.dylib
     0x62aa000 -  0x62cdfff streams.uno.dylib 	/Applications/NeoOffice.app/Contents/basis-link/ure-link/lib/streams.uno.dylib
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  2. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #2
    Did you recently update it?

    IT appears to be trying to access ram that it cannot, perhaps a bug in the app.

    Did you try re-downloading it?
     
  3. poiihy macrumors 68020

    poiihy

    Joined:
    Aug 22, 2014
    #3
    Maybe you have bad ram. You should do a memtest.
     

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